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Axel SERRY

Colombes

En résumé

• Good Communication, interpersonal and soft Skills
• Experienced in sales, customer service and coaching, with the ability to meet customer needs/demands.
• Adapts well in new situations.
• Punctual and Flexible to working hours.
• Works well under pressure.
• Computer Literate: OS: Windows XP/Vista, MAC, OS X and Linux,
• CRM And knowledge Data base: Peoplesoft, SAP, Siebel, kana,
• MS Office, Ilife, Imovie Powerpoint, Internet and Ethernet Networks.

Mes compétences :
Arabic
Business
Business development
Coach
English
French
Inside sales
International
International business
International business development
Manager
Médical
Microsoft Project
Sales
Trainer
Prospection
Développement commercial
Communication
Gestion de projet
Account management
Coaching
Marketing
Vente
Management

Entreprises

  • Oracle - Ingénieur Commercial

    Colombes 2015 - maintenant

  • Pure360 - International Business Development Executive, UK

    2011 - 2013

  • Mc Afee. Cork - Account Manager

    2010 - 2010 Mid-Market Sales Territory Manager for the following region:
    Sud Est of France.

    •Proactively prospect for new business opportunities, up-sell to existing customers (displacements and new product sales) and renewals within the mid market sector
    •Build and maintain a constant/future revenue pipeline
    •Meet / exceed core call time metrics and update/maintain customer database
    •Submit accurate weekly forecasts
    •Manage leads in a timely manner
    •Create strong business relationships with prospects and existing customers
    •Recommend the most suitable solution according to the customer's requirements
    •Keep knowledge up to date of the Security market and meet training targets to maintain a thorough understanding of McAfee products, process and promotions to provide the highest levels of sales support
    •Work with marketing to drive campaigns into specific market segments

    Mcafee Web 2.0 Security Sales Accreditation
    Mcafee Endpoint Security Sales Accreditation
    Mcafee Network Security Sales Accreditation
    Mcafee Email & Web Security Sales Accreditation
    Mcafee Data Protection Sales Accreditation
    Mcafee Risk & Compliance Sales Accreditation

  • Apple INC. Cork - Customer relation FR/Coach

    2009 - 2010 ~ Answering inbound customer service calls.
    ~ Recording and analyzing customer service and feedback data and trends.
    ~ Refunding customers accounts within agreed processes and SLA’s.
    ~ Coaching advisors in relation to the process
    ~ Supporting administration processes as required

  • Apple INC. Cork - Technical Support T1

    2008 - 2009 ~ Resolution Technical issue
    ~ Answering inbound customer service calls.

  • Pie Global Shannon - Technical Support/inbound sales

    2007 - 2008 ~ Resolution Technical issue
    ~ Selling software solution and follow up deliveries
    ~ Resolution of all customer complaints

  • Siemens A.G. Cork - Customer Service Advisor (Agent level 4)

    2004 - 2005 ~ Responsible for supporting/helping my team
    ~ Data & knowledge database training (Kana LSO) for my colleagues of all the markets.
    ~ Gave the right technical solution for GSM, PC Connectivity and data device (router, modem and wireless product).

  • Le Temps des Medias - Computer Trainer.

    2003 - 2003 ~ Computer trainer for senior population.

  • Uni Medecine, - Trainer in Medical Software

    2002 - 2002 ~ Provide training and support to doctor and nurse
    ~ Managing and animating courses
    ~ Using video-projector and white board
    ~ Providing feedback to my superior

Formations

Pas de formation renseignée

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