Lognes2012 - maintenantIT Support - Global IT Helpdesk • Information Systems & Services
African Development Bank
- User support specialist
2008 - 2012- Provide IT support for Bank staff (On Site & Remote Assistance)
- Sustain and improve monitoring & technical support standards
- Troubleshooting PC, laptops, printers, network cables and scanners
- Installing and configuring new computers and peripherals
- Configuration, installation and maintenance printers & scanners
- Identify hardware and software troubles
- Deployment of hardware for users
- IT hardware Stock management
- Remain On-call when looked-for
- Repairing and upgrading PC
- Help the Bank staff for a better use of computers
