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Barbara GEHLER

PARIS

En résumé

Mes compétences :
Opéra
Microsoft Office
Fidelio
Commerciale séminaire et banquet
Coclico

Entreprises

  • Les Restos Du Coeur - Bénévole

    PARIS 2017 - 2018

  • Holiday Inn Nice - Port Saint Laurent - Responsable Séminaire et Banquet

    2014 - 2017

  • Radisson Blu Hotel Paris Boulogne - Commerciale Séminaire et Banquet

    2012 - 2014 * Reply to enquiries by e-mail, telephone, fax and RFPs online on different
    websites
    * Establish proposals tailored to the exact needs of each client ;
    * Establish contracts ;
    * Follow up on proposals, deposit payments and contracts
    * Check availabilities and decide if a piece of business meets the hotels
    strategic plan
    * Prepare the daily billing ;
    * Treat, respond and follow up on client's feedback ;
    * Up sell to optimize the revenue of each piece of business
    * Finalize meetings, events and groups and communicate with the different
    departments of the hotel to ensure a perfect flow of the event
    * Welcome the guests at the hotel and ensure that everything is going as they
    wish
    * Organise and do site inspections
    * Keep updated the data base of the hotel ;
    * Do business calls and meet new potential clients ;
    * Being responsible of the service in the absence of the Meeting & Events
    Supervisor
    * Create digital personalized digital and paper signage for each even at the
    hotel
    * Training: Yes I can training, Responsible Business Training, Sales Success,
    French language course
    * Participating in the Responsible Business Committee

  • Park Inn by Radisson Charles de Gaulle Airport - Stagiare Réservation et Réception

    2010 - 2011 Front Office Trainee, Reservation and Revenue Management Trainee
    Charles de Gaulle Airport Hotel,
    * Checking in / out guests ;
    * Verifying that all special requests are met by the housekeeping ;
    * Preparing arrival of VIP guests ;
    * Handling cash ;
    * Answering phone calls, e-mails, fax according to the standards ;
    * Entering reservations into Opera ;
    * Handling special request, e.g. handicapped rooms, cribs, nutritional diseases
    * Handling group reservations including making offers, contracts, blocking
    rooms
    * Changing rates on the different booking sites, e.g. homepage, booking.com
    * Preparing morning reports and attending the morning meeting
    * Training new reservation agents ;
    * Being responsible for the reservation office during the holiday of the Revenue
    Manager ,

  • Fairmont Le Montreux Palace - Stagiaire Restauration

    2009 - 2010 * Seating, greeting guests ;
    * Explaining menu and give wine recommendations ;
    * Handling cash
    * Handling guest complaints ;
    * Being responsible for groups up to 50 people with fixed menu or à la carte ;
    * Resetting tables ;
    * Being responsible of VIP cocktails ,

  • Institut Hôtelier ``César Ritz'' - Resident Assistant

    2009 - 2009 * Ensuring that the doors are closed during the night ;
    * Being responsible for emergencies during the night and on weekends
    * Knowing the fire alarm procedure and evacuating people in case of a fire

  • McDonald's - Cassière

    guyancourt 2008 - 2008 * Working under a high level of stress during peak times at lunch and at dinner ;
    * Responsibility for the final cleaning at closing time ;
    * Handling cash
    * Handling guest complaints ,

  • Restaurant ``Schneggen'' - Stagiaire Cuisine

    2007 - 2007 * Dressing cold entrée plates ;
    * Preparing kitchen mise en place

    Activities and Interests ,

Formations

  • University Centre ``César Ritz'' (Brig)

    Brig 2009 - 2012 Bachelor of International Business in Hotel & Tourism Management

  • Klosterschule Gymnasium Disentis (Disentis)

    Disentis 2004 - 2008 Higher School Certificate

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