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Bastien TOMAS

TOULOUSE

En résumé

IT Operations and Service Manager, formerly graduated with a Master's degree in telecommunication systems and network from university in Toulouse and a seven years experience as Operations Manager, Transformation Manager and Technical Writer within the IT vertical. Focused on efficiency, easily adaptable to diverse environments I'm used to work in a multicultural and international context.

Mes compétences :
Gestion de projet
SAP
IT infrastructure
Unix
SAP hana
Management
HP-UX
IT Network
ITIL Foundation V3

Entreprises

  • Airbus Group North America - ICT Technical Writer (VIE Contract)

    2016 - 2018 Currently working for Airbus Group Inc. where I manage the consolidation and harmonization of the overall North America ICT documentation and processes. My role is to provide technical expertise and to advance ICT documentation/processes.


    - Collect and consolidate the overall documentation
    - Harmonize documentation for Run-mode services & Project services
    - Build and share communication standards
    - Grasp complex technical concepts and make them easily understandable
    - Improve efficiency of service delivery reporting
    - Collaborate with End-users to improve processes and procedures

  • Groupe KPF - Airbus SAP Transformation Manager

    PARIS 2016 - 2016 Transformation/Transition manager after organizational changes on the Airbus SAP service delivery. My role was to manage changes on the delivery model and fill the responsibility gaps after an organizational change.


    - Document and analyze the changes on Front Office activity
    - Change delivery model smoothly and transparently for customer businesses
    - Manage changes on delivery processes
    - Report progression to Airbus ICT & HPE management
    - Define and Document new roles and responsibilities (RACI)
    - Manage customer's escalations on critical incidents

  • Groupe KPF - SAP Service / Project manager

    PARIS 2013 - 2016 Management of all the SAP BC/Infrastructure operations on Airbus SAP account. My role was to manage, schedule, report the SAP operations, and coordinate this with SAP basis team and customer businesses in a multicultural/international delivery context (teams in France, Germany, Slovakia)


    - Be the focal point for Customer businesses and technical delivery teams
    - Change coordination/management on 5-7 SAP landscapes (35 SAP systems for Customer Services, Manufacturing, Finance, HR)
    - Incident/problem management
    - Crisis/escalation management for critical production systems
    - Projects management
    - Contribute to continual service improvement
    - Onduty operation/incident management

  • Groupe KPF - SAP Infrastructure Manager

    PARIS 2011 - 2013 Through the Airbus SAP infrastructure outsourcing contract, my role was to manage all the physical infrastructure (OSI level1) related topics for an overall environment of 280 servers in a multicultural/international delivery context (teams in France, Germany, Slovakia)


    - Manage all operations on servers, storage, network, SAN, backup
    - Coordinate technical teams
    - Manage Data Center constraints (power, AC)
    - Project Management
    - Availability & performance management
    - Incident/problem management
    - Manage spare parts inventory
    - Improve current tools & processes
    - Onduty operation/incident management

Formations

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