Ben Mustapha RIADH

En résumé

Entreprises

• Bell Flavors & Fragrances - Area Sales Manager

  2014 - 2016 Fine Fragrance, Body Care & Home Care
  Bell Flavors & Fragrances (Reporting to the Regional Director MENA)
  
  Bell Flavors & Fragrances is a German Company with Headquarter in Leipzig (State of
  Saxony) is one of the leading private companies in Flavors & fragrances and present in
  more than 30 countries. Our Dubai Office is handling the Middle East, Africa & Iran.
  
  Key Responsibilities:
  * Develop and present Business Strategy of the region to increase revenue, enter
  new segments and raise new business challenges.
  * Diversifying new client's database and the portfolio of existing ones. ;
  * Regular market visits to clients to discuss existing and new projects. ;
  * Develop successful working relationship with (new and existing) clients,
  establish Bell F&F as key partner to obtain briefs for profitable business.
  * Monitor client satisfaction and initiate corrective action where needed
  * Identify business opportunities, decision factors and success criteria and define
  action plan accordingly
  * Present to customer proactive marketing concepts, market trends and ideas to
  generate business.
  * Follow up on customer projects: act as advisor for new product launches and
  brand development.
  * Yearly Revenue Budgeting and monthly revenue review. ;
  * Ensure healthy business and profitability. ;
  * Discuss, negotiate and implement price increases with clients to reach a win-win
  situation.
  * Act as a link between customers and the Head Offices in Europe.
  * Regular trip to Leipzig Head Office to conduct presentations and meetings with
  the department Directors to monitor business progress.
  
  RIADH BEN MUSTAPAH 1
  
  * Represent the company in events & Trade Shows

• Mostafa Bin Abdullatif Group - Sales & Operations Manager

  2004 - 2014 : Dubai Ice Plant & Ice Box UAE
  (Reporting to the Group C.E.O)
  Key Responsibilities:
  
  
  
  * Initiate contact and meet Hotels, Events Companies and Government Bodies
  to market Ice Box sculptures.
  * Submit design and negotiate prices. ;
  * Coordinate sculptures delivery with the logistics team.
  * Design and implement yearly budget, forecast and pricing.
  * Monitor revenue vs. budget and take corrective action when needed.
  * Review quarterly financial statement with the group finance team.
  * Managing and supervising production.
  * Plan to control and reduce costs if needed. ;
  * Constant effort to improve efficiency and increase productivity.
  * Follow up on random deliveries to monitor customer satisfaction level.
  * Manage plant staffing. ;
  * Adjust and adapt policies and procedures to improve safety and customer
  service standards.
  * Represent the plant in trade and exhibition shows. ;
  * Constant monitoring of the competition to deliver superior service.

• Guest Service - Guest Relation Officer

  2003 - 2004 (Reporting to the Front office Manager)
  
  Key Responsibilities:
  
  * Greet and register incoming & outgoing guests. ;
  * Process guest folios and collect payment. ;
  * Collect & manage cash and credit payments.
  
  * Handle guest requests and concerns promptly and with courtesy.
  * Assist guests with any inquiries regarding local entertainment, restaurants or
  transportation.
  * Maintain efficient and effective flow of information with guests and all internal
  departments.
  * Handle additional duties as needed by guests or management.

• Compagnie Générale d'Entreprise de Télécommunication - Software Technician & Sale Representative

  2001 - 2003 Key Responsibilities:
  * Outdoor sale of Telecommunication software systems. ;
  * Setting up & programming loudspeaker phones & computer data network.
  * System presentation to the customers and the Manual of usage.
  * After sale service.

• COGOTEL - Software Technician & Sale Representative

  2001 - 2001 (Reporting to the Sales Director)
  
  Key Responsibilities:
  * Setting up & programming loudspeaker phones & computer data network. ;
  * Setting Up & programming house Alarm systems. ;
  * Presentation of the Manual of usage to the clients. ;
  * After sale services.

Formations

• El-Khadra Institute (Tunis)

  Tunis 1999 - 2001 Diploma

• Med-Ali Ennabi High School (Tunis)

  Tunis 1991 - 1998 A Levels

Réseau

• Afifa TOUMI

• Taylor LIVINGSTON