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The Ritz Carlton Abu Dhabi Grand Canal, UAE
- Director of Restaurants
2013 - maintenant
* Responsible for 5 Restaurants, the Bar, the Lounge, the Pool and Beach operation and Room Service.
* Led, developed and trained a team of 180 Ladies and Gentlemen including 8 Managers
* Exceeded targeted budget for 2013 by 8% with over $8M revenue
* Direct assistant to the Director of Food and Beverage
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The Ritz Carlton Abu Dhabi Grand Canal, UAE
- Up-scale Steakhouse “The Forge” Manager (Pre-Opening Team)
2012 - 2013
* Assisted in hiring a team of 120 Ladies & Gentlemen
* Managed the opening of ``Giornotte'', our All Day Dining Restaurant while
exceeding the budgeted revenue for three month in a row.
* Exceeded targeted score for employee satisfaction with 92% OSAT
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Ritz-Carlton Grand Cayman, Grand Cayman, Cayman Islands
- Banquets Manager (acting Director August to December 2011)
2011 - 2012
* Led, developed and trained a team of 35 Ladies and Gentlemen including 5 Captains and 2 Supervisors
* Oversaw an operation generating $ 12M revenue per year
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Ritz-Carlton Grand Cayman, Grand Cayman, Cayman Islands
- High volume breakfast-lunch restaurant “Seven” Manager
2009 - 2011
* Led, developed and trained a team of 25 Ladies and Gentlemen
* Oversaw a breakfast and lunch operation generating up to 600 covers a day and over $ 3M revenue per year
* Achieved best score in the division for employee satisfaction with 95% OSAT
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Ritz-Carlton Grand Cayman, Grand Cayman, Cayman Islands
- AAA 4 Diamonds Steakhouse “7 Prime” Manager
2007 - 2009
* Oversaw a fine dining operation generating $ 2.5M per year
* Led, developed and trained a team of 20 Ladies and Gentlemen
* Created the first wine program resulting in achieving the Wine Spectator Award of Excellence and increasing wine revenue by 14% per year from 2007
* Strengthened the AAA 4 Diamonds by improving the service standards and setting up new concepts for the restaurant
* Exceeded all financial goals including revenue, profit and controllable spending
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Four Seasons Resort Palm Beach, Palm Beach, USA
- AAA 5 Diamonds, Mobil 4 Stars “The Restaurant” Assistant Manager
2006 - 2007
* In charge of all service and product trainings for the team
* Acting Restaurant Manager after January 2007
* Improved and developed service standards
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Four Seasons Resort Palm Beach, Palm Beach, USA
- Room Service Assistant Manager
2005 - 2006
* Responsible for all hiring, scheduling, payrolls and employee training
* Took care of Capex needs and budget management for the department
* Reduced labor costs by 5%
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Four Seasons Hotel George V, Paris, France
- Room Service Supervisor
2004 - 2005
* In charge of a team of 25 employees
* Achieved 100% company standards compliance on annual Richie reports (internal audits) making the George V room service department “best in the company”
* Was offered a promotion as Lobby Lounge assistant manager while applying for the USA
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Four Seasons Hotel George V, Paris, France
- Room Service Chef de Rang
2000 - 2003
* Worked in the company’s leading room service for service delivery and revenue generation, up to € 20,000 per day
