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Bessem ACHOUR

Bezons

En résumé

Mes compétences :
Microsoft Office
Microsoft Outlook
Certification ITIL
ERP
Norme ISO 9001 V2008
Cisco Certified Network Associate

Entreprises

  • Atos - 1 ST Line Support Analyst

    Bezons 2015 - maintenant ATOS (Poland)
    1st Line Support Engineer
    Providing technical assistance and support related to computer systems, hardware, software or network
    troubleshooting.
    Be the first and last point of contact according with all requests, incidents and changes related with network
    shared folders and drives, Microsoft Office, MS Outlook, Lync/Skype for Business, Operating System,
    network printers.
    Responding to queries, runs diagnostic programs, isolates problem then find out and implement solutions.
    Managing high priority and critical incidents to avoid any impact on the client infrastructure, ensuring all Incidents
    and user service requests are solve or completed within the SLA.
    Follow up with customers to ensure issue has been resolved.
    Answering phone calls from French and English Users
    Logging in ticketing system both Calls and Chats from users and follow up with escalation when applicable.
    Acting as team correspondent with regard outstanding tickets.
    Providing advice to user regarding their IT issues both in the office and at home.
    Tools used are:Symantec pcAnywhere, LogMeIn Rescue ,SDM12, BMC Remedy ITSM

  • Remy International - Logistic Coordinator & Administrator Production

    2010 - 2014 Management the tem of warehouse Core and Components
    Participate in Activities of Reduce Stocks
    Coordination with other Department (Process ; Quality...)
    Coordination with the Transport Company
    Coordination with planners (KANBAN Process...)
    Update the Transactions of Reception in the system...
    Administrative Management of Production
    Ensure security in Warehouse and 5S
    Ensure Accuracies Stocks
    Management and Reporting the difference of receptions

  • International Win Service - Cadre Financier

    2009 - 2010 Provider's regulations / client payments / bank reconciliation and claims / preparation of daily Treasury activity
    report / preparation the situation projected monthly cash

Formations

  • Olsztyn University (Olsztyn)

    Olsztyn 2014 - 2014

  • Hight Comercial Studies Institute (Sousse)

    Sousse 2004 - 2010 Master

    Marketing Coure
    Economic Course
    Statistic Course
    Mathematic Course

Réseau

Annuaire des membres :