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Hewlett Packard
- Escalation Manager (Large Format Production Engineering Group EMEA)
COURTABOEUF
2014 - maintenant
Management of critical escalations, owner of technical path forward.
Communication of the progress to Business and R&D (War Room),.
Planning of team activities. Use of resources according to higher priority issues.
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Hewlett Packard
- Remote Support Engineer (Inkjet High-Speed Production Solutions)
COURTABOEUF
2012 - 2014
Technical support to customers and field service engineers to solve hardware and software issues on production inkjet printing systems. Support of 120 units installed around the world.
Knowledge sharing program manager: develop a tool to share the technical knowledge of the engineers.
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Hewlett Packard
- Service & Support Engineer (Retail Publishing Solutions)
COURTABOEUF
2008 - 2012
Current Products Support, New Product Introduction management: technical support to creation and delivery of hardware and software products.
Drive feedbacks to R&D, organize delta tests, define repair/refurbishment plans.
Engineering focal point for UK, Spain and Eastern Europe.
Deploy reworks and improvement plans to meet or beat return-on-investment goals.
