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Brice LABICHE

BERLAAR

En résumé

Senior Exc. Business & Delivery Consultant on HP EMEA or WW Deal with proven experience in managing successfully large and complex Deal and organizations in an international and remote environment. A team orientated, strong senior level strategic and entrepreneurial leader with Business experience, results driven, achieved through understanding the importance of execution allied with the needs of high customer and employee experience. Flexibility to tackle a number of high customer issues, good analytical skills and self-confidence to take quick decision in order to achieve the company strategic and tactical objectives.

Profile:
An experienced highly respected Client Delivery Executive (IT Director) and Implementation Programme Director, a highly focused leader, who thrives by developing direct reports, enabling teams to develop their own goals and objectives, whilst focusing them on achieving strategic and tactical objectives in line with the common corporate goals and strategies.


Specialties

Extensive multi-country and multi-cultural executive experience working across EMEA, with Asia Pacific & North America exposure - Remote management in an international environment - Client management (pre-sales, operation, financials) - IT operation and strategy at EMEA level - Transformation management at Worldwide level - Driving cost savings programs - Process re-engineering and program management expertise - Management of IT partners - Experiences on IT Service management & Governance models

Mes compétences :
Vente
Conseil
Informatique
Gestion de projet
Management
Internet
Business development

Entreprises

  • HP EMEA - EMEA Quality & Practice Management Director (2005-Mid 2005)

    2005 - 2005 Reporting directly to the HP Global Delivery EMEA VP and to the Global Delivery Quality and practice management Director.
    Responsible to review and align Quality program for the EMEA Global delivery team.
    Responsible to review, align and develop the practice management project within the EMEA region.
    Responsible of the customer satisfaction within the Global delivery team.

  • HP EMEA - EMEA Manager of the Services Action Team (mid 2005 -2007)

    2005 - 2007 Reporting directly to the HP Global Delivery EMEA VP.
    Responsible to resolve problem within the burning accounts in terms of delivery.
    Responsible to manage team up to VP level.
    Responsible to conduct meeting between clients, vendors, subcontractors and other HP organizations.
    Responsible as primary point of contact for all clients needs.
    Acting as a mentor for all HP people.
    Responsible of a group of Project managers and project deliverables to support objectives.
    Responsible of the overall project P&L.
    Responsible of the up selling with the burning account.

  • HP EMEA - EMEA Account Delivery Director for the P&G account

    2003 - 2005 Responsible for all of the EMEA delivery within the account including the application management part.
    Responsible as primary point of contact for all clients needs.
    Supervise and ensure proper deliveries, SLA, SOW for the P&G account within the region.
    Participate in the US management account meetings and pre-sales meetings.
    Responsible for the EMEA change management within the Account.
    Responsible of the redeployement of more than 45% of the account work force into HP EMEA.
    Responsible for a delivery group of more than 1500 persons within the account
    Cost forecast and people management.
    Acting as a mentor for all P&G staff.
    Responsible of the P&G staff integration into HP EMEA.

  • HP Belgium - Managed Services Belux Country Delivery Manager

    2001 - 2003 Managed Services Belux Country Delivery Manager
    Responsible for all Belux Trade Delivery in the New HP Managed Services.
    Responsible as primary point of contact for all clients needs.
    Responsible for a delivery group of more then 160 persons in the MS Delivery including 17 direct reports.
    Accountable to the EMEA level for all Belux delivery.
    Cost forecast and people management.
    Responsible of the HP/Compaq integration for the delivery.
    Acting as a mentor for all HP people.

  • HP Belgium - Account Operation Manager

    2000 - 2001 Account Operation Manager
    Responsible for all operational and technical deliveries for three HP main customer accounts in the HP outsourcing division.
    Supervise and ensure proper deliveries, SLA and SOW for each customer account.
    Responsible for UNIX, NT, Service Desk, SAP, Internet deliveries for my customer accounts.
    Participate in management meetings and pre-sale meetings.
    Prepare and lead Technical account review.
    Prepare, organize and Lead the AOM meeting for Belgium.
    Prepare and organize meeting with Belgium AOM and Service Line Leader in order to define the Belgium AST Model.
    Work close with the Service Line Leader and the Technical Leader to achieve the service delivery objectives.

  • ERNST & YOUNG CONSULTING SERVICES - IT Technical System Manager / Management Consultant

    1998 - 2000 African Development Bank; Ivory Coast (International Banking Organization such as the World Bank)

    Responsible for a 5 millions of US dollars project in term of Hardware and Software choice.
    Responsible for all technical aspects of implementing SAP Software (R/3 version 4.5B).
    Supervise and ensure proper technical implementation of IT System and SAP Competence Center.
    Participate in program management meetings.
    Perform SAP security administration duties at corporate level.

  • Argus Benelux - SAP R/3 BC Consultant

    1997 - 1998 Administered SAP R/3 3.0D system running on HP UNIX Oracle for Bridgestone Firestone.
    Performed batch scheduling utilizing HP Maestro Batch Scheduler.
    Maintained printers definition under UNIX and SAP support.
    Created successful intranet web site for MIS SAP system documentation using Word 97.
    Implemented documentation to train local administrators.

  • Dow chemical Benelux - Global SAP Knowledge Sharing Leader

    1996 - 1997 Led the design of intranet site within SAP Technology Integration Control Group.
    Developed processes for globalization of SAP technical documentation based in NT.
    Established operational procedures to implement integrated application and platform support, resulting in faster reactive response to problems.
    Provided technical support for SAP systems based on CICS/MRO – IMS configuration.

  • Dow chemical Benelux - Global Process Change Analyst

    1994 - 1995 Assisted with the design and implementation of required processes and procedures to facilitate process management and review meetings.
    Monitored the follow-up of weekly hardware and software intervention for MVS platform.
    Assisted with creating and maintaining detailed Change and Problem Management Database.

  • Dow chemical France - Senior Analyst

    1993 - 1994 Responsible for daily SAP production, inclusive of financial, EDI, maintenance, banking interfaces, order processing, planning and warehousing applications.
    Consolidated European SAP production systems and mainframes to global locations.
    Automated operational tools utilizing ISPF to improve utility job submission and control.
    Batch Windows designer for SAP European Production Systems.

  • Dow chemical France - Network Analyst and IS Help Desk

    1991 - 1993 Established SAP European Help Desk Center and participated in IDNX network set-up.
    Maintained Top Secret administration clearance.
    Performed SAP and Netview documentation and automation set-up.

  • Texas Instrument France - Team Leader/Operation Analyst

    1983 - 1991 Responsible of the Datacenter, exploitation, networking team's during the night shift in TI research & development center.

    Supervised 7 employees in pre-production and production data center.
    Consolidated two European production sites in England.
    Performed migration from IBM 370/115 Production systems to IBM 4331-2.
    Upgraded Cobol programs.

Formations

Pas de formation renseignée

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