Mes compétences :
Dedicated and highly motivated individual that lea
Entreprises
Enerdata
- Sales Representative
Londres2013 - maintenantIn charge of selling Enerdata Services in North & South America , Middle East ,Latin Europe and Africa.
Enerdata is an independent Research & Consulting firm with over 30 years of experience specializing in the global energy markets and sustainable development issues
Leica Microsystems,Danaher Group,Chicago USA
- Customer Service Representative / Inside Sales / Account Manager
2009 - 2013Assist 10 Sales Representatives on the West Coast and all of the Leica Dealers in the country
Enter orders for customers in SAP and iCRM assistance
Assist customers with offer alternatives on inquiries to order and product issues
Respond to telephone, fax, emails and other sourced orders, obtain customer usage requirements
Provide feedback to management on ways to increase efficiencies in servicing customer's needs
Make recommendation for process and procedure improvement to appropriate management
Conduct performance reviews
Perform necessary record-keeping activities
Use sound judgment and initiative to satisfy internal and external customer requirements
Understand and direct team in meeting departmental goals and objectives, including service level standards
Bergerat Monnoyeur,French Caterpillar Dealer,Dijon France
- Sales Representative
2001 - 2007Responded to customer calls/pages in a timely basis with a sense of urgency
Completed 100% of required reports and special requests by management within the specified time frame
Developed a database of customers, company, competitive, and project information
Usde various reporting services, association contacts, and other database means to prepare for upcoming projects in the area.
Met regularly with management to assist in past due account collection
Worked closely with Rental Coordinator to make sure all rental contracts have customer signatures, and PO numbers
Involved in local trade associations to network and further develop solid customer relationships.
Created a weekly territory call itinerary, providing copies to the Sales Manager
Managed Customer’s Accounts
50% growth in the territory from 2001-2007
