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Camille MOLLARD BLANZACO

PARIS

En résumé

After an MBA in International Hotel Management at International Business School Vatel and Complutense University of Madrid,
I applied my knowledge in my last position as a Food & Beverage Talent Coach at W Santiago, and I would like to keep growing in the industry of international luxury hotels, as an Outlet Manager.

Mes compétences :
Event organization
Leadership
Recruitment & training of all staff
Housekeeping
Hotel management
Bar management
Marketing
Microsoft office
Organization skills
Micros POS
Team leader
Customer services
Food and beverage
Revenue analysis
Public relations

Entreprises

  • Hotel W Santiago (Santiago, Chile) - W Lounge Manager - Talent Coach

    2012 - maintenant - Coordinated and monitored bar operation in order to achieve departmental objectives
    - Developed operating tools necessary to management: budgeting, portion specifications, beverage production control, planning provision, inventory and menus for sale, sales analysis
    - Managed bar staff including: schedule, training programs, job specifications, recruitment, departmental employee meetings, daily briefings (team of 20 people)
    - Communicated with guests, responding requests, handling complaints, keeping focus on exceed expectations, managing public relations
    - Coordinated and supervised events in the bar

  • Hotel W Santiago (Santiago, Chile) - Management Training in Food & Beverage Department

    2011 - maintenant - Assisted the F&B Manager to the day-to-day operations of the F&B department
    - Assisted in setting departmental targets and objectives, work schedules, budgets and procedures
    - Created and implemented menus with talent coaches of F&B team
    - Developed budget forms for each outlet, analyzing purchase orders and cost control
    - Up-dated training manuals, plans

  • Hotel Barcelo Fuerteventura Thalasso Spa (Canarias, Spain) - Operational Training in Service Areas

    2010 - 2010 - Front Office: Attended the guest needs including process of check in/check out, cashiering and customer service
    - Back Office: Assisted the department of reservations and invoicing
    - Administration: Managed suppliers invoices, regulations, collection, stock inventory and assisted daily accounting operations
    - Food and Beverage: Assisted as trainee the Head Chef , served guest orders in the restaurant, settled up tables and station preparation

  • Hotel Rafaelhoteles Atocha (Madrid, Spain) - Operational Training in Rooms Division

    2009 - 2010 - Housekeeping: Ensured the cleanliness of all guest rooms according to brand standards
    - Checked rooms and public areas, dealed with guest requests
    - Managed housekeeping staff and ensured that all procedures are followed by the whole team
    - Front Office: Attended to guest needs including welcoming service, registration, check out, cashiering, invoicing and assisted concierge in providing guest with information
    - Back Office: Assisted the department of reservations

  • Accommodation Valencia Agency (Valencia, Spain) - Training in Management Business Unit

    2009 - 2009 - Monitored daily operation of the business unit
    - Front Office: Ensured clients welcoming and managed relation with guests through customer service
    - Back Office: Ensured reservation process and availability of supplies and equipment to achieve positive guest experience
    - Administration and Finance: Managed budgeting plans, accounting with invoicing and collection
    - Marketing and Sales: Prospected, updated clients database and developed, implemented marketing tools
    - Human Resources: Managed housekeeping staff and trained incoming intern

  • Partner 44 - Advertising Agency (Nantes, France) - Training in Market Study Conduction

    2008 - 2008 - Conducted qualitative market study (50 interviews)
    - Realized industry analysis from the interviews
    - Created and prospected database

  • Oliviers & Co - Shop (San Sebastian, Spain) - Training in Marketing and Sales Development

    2007 - 2007 - Sales: Prospected B to B and created prospects database
    - Marketing: Developed and implemented marketing tools as mailings and merchandising

Formations

  • Vatel International Business School Hotel And Complutense University Of Madrid (Madrid)

    Madrid 2010 - 2012 MBA - Master Degree

    MBA in International Hotel Management

  • Vatel International Business School Hotel (Madrid)

    Madrid 2009 - 2010 Foundation Year in International Hotel Management - Preparation to the MBA

  • Ecole Atlantique De Commerce - Audencia Group

    Nantes 2006 - 2009 Bachelor Degree in Business Administration

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