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Carlos FERNANDEZ

BRUXELLES

En résumé

Mes compétences :
Product Support
Customer support
Time Management
Responsible for High Volume product
Process Improvement
Problem solving
People management
Knowledge product management

Entreprises

  • Ricoh Family Group - Supervisor Technical services & Responsable Team

    2009 - maintenant business analyses & follow up (cost - performance - quality)
    Administration
    reporting
    support field
    support opérationnel

    * Customer satisfaction
    support
    traitement des plaintes
    personne de contact pour le client
    lien entre la technique et le client

    * Internal communication
    support sales
    support marketing
    responsable diffusion informations vers le field

    * Respect des normes et procédures
    responsable du respect des règles en field

  • Ricoh Belgium - Supervisor

    Rungis 2009 - maintenant

  • Ricoh Family Group - Technical Support Specialist & Responsable produit

    2004 - 2009 product business analyses & follow up (cost - performance - quality)
    Process improvement
    Escalation & Reporting
    Product SPOC

    * Product Support
    Responsible for High Volume product
    Customer support
    Sales support
    Field support

    * Knowledge product management ;
    Training management
    Coaching management
    Workshop & product meeting management
    Knowledge improvement
    Quality & performance improvement

    * Project Coordinator ;

  • Ricoh Family Group - Technical Support Engineer

    2003 - 2003 * Product Support
    Technical product complaint follow up
    Technical escalation & reporting
    Problem solving
    Customer support
    Sales support
    Field support

  • NASHUATEC - Technicien

    1989 - 2003 Nashuatec RFG : Techniciens copieurs, fax et imprimantes

  • ELECTROTEC N.V. - Technicien HT / BT

    1984 - 1989 Electrotec : Montages et Installations cabines hautes et basses tensions

    Langues
    Comprendre Parler Ecrire

    Espagnole Maternelle Maternelle Maternelle

    Français Excellent Excellent Excellent

    Néerlandais Moyen Débutant Débutant

    Anglais Moyen Débutant Débutant

Formations

Pas de formation renseignée

Réseau

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