Caroline JOUIN

En résumé

Entreprises

• Accordance VAT - Responsable du Développement

  2015 - maintenant

• CSG Services Ltd - Account Manager & Project Developer

  2014 - 2015 CSG Services is an outsourcer of Microsoft. Originally based in Redmond, Washington (USA), they open their first European office in Brighton in
  * Manage a client portfolio of 245 clients based in UK, France and Switzerland ;
  * Develop the communication and sales of Windows Embedded 8 and the Internet of things
  * Build strong and efficient relationships with clients and distributors of embedded operating systems
  * Create reports from different sources (CRM Dynamics, Excel)
  * Manage my agenda of meetings with clients, distributors, CSG team members in the US and Microsoft account managers and directors across the 3 countries covered
  * Help clients to develop their projects and provide them with solutions suitable to their needs
  * Increasing revenues ;

• Human Steps Trading - Operations Manager

  2012 - 2014 Human Steps specializes in luxury shoes and leather goods (Prada, Gucci, Jimmy Choo, YSL, etc. www.human-steps.fr)
  
  In the office:
  * Building and maintaining client databases, enhancing contacts via the store, Facebook and others social networks
  * Handling and managing relationship with suppliers for sales order processing, and other type of deliveries (making sure goods are delivered according to the agreed conditions)
  * Stock dispatches ;
  * Doing market researches in order to implement new brands in stores, presentation both written and verbal of the company to those brands and finally reading contracts
  * Managing invoices and in charge of paying suppliers within deadlines
  * Analyzing sales, calculating budgets for the following season purchases
  * Stock count (2 or 3 times per year in order not to have any mistake at the end of the financial year)
  * Calculating fixed costs and checking in parallel suggested retail prices from suppliers making sure to have good margins and to be competitive
  * Managing store website (which I also created) by keeping it up-to-date with products, e-newsletter to existing customers and coordinating events/promotions
  * Dealing with the cash up
  
  In the store:
  * Dealing with high profile clients and answering their demands in the shortest time while remaining professional
  * Keep my high profile customers happy by listening and accommodating their ordering special requests
  * Proactively listen to and understand customers' expectations
  * Creating and establishing long lasting relationship by putting customers' needs first
  * Advising customers to create demands ;
  * Ability to negotiate at all levels and highly developed convincing skills ;
  * Upselling in order to reach monthly targets ;
  * Training and managing full time sales advisers and making sure the company policies are respected ;

• NESPRESSO - Sales

  2009 - 2012 Nestle' Nespresso is an International Corporation which operates in 60 countries and sells coffee machines, accessories and single use coffee capsules.
  
  * Ask key questions and carefully listen to customers to understand their liking and tastes in coffee in order to create a package specifically tailored to their preferences
  * Manage the database by logging preferences to keep track history of customers choices
  * Sales focused to meet both individual and global sales targets
  * Developing the training program for new starters. I was in charge of creating an efficient training program for our Bordeaux store. The program became really successful and was adopted nationally. Along with a collaborator, we had to present this project to the head office first and then to sales advisors in store.
  * Training new team members ;
  * Building, developing and managing coffee tasting sessions amongst high profile clients
  * One to One meeting with each team member to make sure the guidelines given by our Head Office were respected
  * Monitoring the performance of coffee specialist (sales advisers), ensuring their targets are achieved and their attitude is still up to high standard requirements
  * Orders and deliveries plannings ;
  * In charge of the cash up
  * Involvement in the recruitment process ;

• De Particulier a particulier - Sales Advisor

  2009 - 2009 DE PARTICULIER A PARTICULIER,
  De particulier a particulier is a well-respected company which advertised sales & letting announces.
  * Selling announces over the phone (both cold calling and pre-arranged calls) ;
  * Writing up announces to edit on company website ;
  * Ability to work under high pressure to meet tight targets ;
  * Dealing with a wide client databases ;

• KROLL - Screening Analyst

  2007 - 2009 * Conducting research via phone and internet on behalf of various international corporations to establish correctness of information available on CV of applicants
  * Handling highly confidential and very sensitive information
  * Complying with Data Protection Regulations, responsible for collating true data and composing an accurate comprehensive report
  * Ensuring deadlines are reached and requirements set out by Service Level Agreements are respected ;

• Zapatilla Production - Communication Manager

  2005 - 2009 * Creation of concepts of events ;
  * Negotiation of contracts with venues ;
  * Developing the communication of events through different channels ;
  * Managing the communication team

Formations

• University Of Brighton (Brighton)

  Brighton 2004 - 2006 Bachelors Degree

• IUT De Bayonne Et Du Pays Basque

  Bayonne 2002 - 2004 DUT Techniques de Commercialisation

• Lycée Victor Louis

  Talence 1999 - 2002 Baccalaureat ES

Réseau

• Arnaud BIDOU

• Bennani SALMA

• José Louis QUIROS

• Lamine NDIAYE

• Marie-Pierre ROUSSEL

• Maxime BOCK

• Nicolas PUYAU

• Pierre Loïc BOUHIER

• Riadh AISSA MOHAMED

• Thomas SANCHEZ