Cécile BRUFFAERTS

En résumé

Entreprises

• American Express - HR Analyst

  RUEIL MALMAISON 2016 - maintenant * Servicing: Managing general HR queries from Business Leaders, employees and regional HR for a total population of 4800 UK employees and in partnership with the other HR Departments. ;
  * Successfully lifted & shifted several activities which resulted in increasing the capacity of the Servicing Team (going from 30% to 10% of their time spent on these tasks (approx. 123 hours of work transferred). ;
  * Employee Development: Partner with OneHR and business stakeholders to deliver development initiatives focused on B25-B40 (from the entry level band to the Director band) and critical capabilities e.g. Agility. Build Leader capability through enterprise programs and local initiatives such as `Own My Development' ;
  - Successfully run and managed the logistic of 43 sessions across the 4 main Amex locations in the UK in 2017
  - Maintained the average session rating at 4.6 (out of 5) throughout the year
  - Managing all the communications sent out to all the UK Employees (sourcing learning resources related to the topic addressed, updating communication support for each location such as plasma screens and internal blogs and groups)
  - Preparing the questions that will be asked to the panel of business leaders
  - Managing the leaders briefing ahead of the sessions
  - Owning the data tracking and analyse to identify efficiencies and drive employee engagement
  - Leveraging the technology available to make the sessions accessible to the virtual employees
  • Local Talent Planning: Supported the management and the logistic of a development program for our high performing/potential managers and directors (Accelerate Your Growth – 60 participants per year).
  - Linking with external vendors and ensure a smooth logistic for every workshop
  - Managing queries and ensuring good communication with participants and their leaders along the AYG journey
  - Collecting feedback and analysing retention data
  

• American Express - Customer Care

  RUEIL MALMAISON 2016 - 2016 * Processed new accounts applications, ensuring fraud, risk and compliance criteria are met ;
  * Consistently drove excellent Customer Service in all tasks and ensure the customer experience is in the forefront of the mind in all decision making by taking and receiving inbound and outbound calls. ;
  * Worked with complex IT systems (NASP, Globestar, GNA Portal)

• Bayer Cropscience - HR Assistant

  Lyon 2013 - 2015 * Managed all aspects of leave administration, including employee notifications and vendor management, disability programmes and health benefits. ;
  * Coordinated work activities of subordinates and staff relating to employment, compensation, labour relations and employee relations. ;
  * Assisted the HR Business Partner with day to day operations of the HR functions and duties ;
  * Compiled and updated employee's files (about 320 people) ;
  * Dealt with employee requests regarding human resources issues, rules, and regulations ;
  * Assisted in payroll preparation by collecting relevant data (absences, bonus, leaves, etc) ;
  * Managed a recruitment campaign (about 50 fixed term contracts per year)

• Bayer - Assistante RH

  Lyon 2013 - 2015

Formations

• Sciences-U

  Lyon 2014 - 2015 Master
  
  Major : labour law, HR strategic management, project management, accountancy, international economic environment.

• Sciences-U

  Lyon 2014 - 2015 Titre Certifié Niveau I

• Ecole EFFICOM Nord

  Lille 2013 - 2014

• EFFICOM

  Lille 2013 - 2014 Bachelors Degree
  
  Major : labour law, recruitment, Personnel Administration and Payroll accounting, communication

• Lycée Du Noordover (Dunkerque)

  Dunkerque 2011 - 2013 Two years technical degree in Small and Medium sized companies Management, Major : Customer/Supplier relationships,
  Languages

• Lycée Noordover Grande-Synthe

  Grande Synthe 2011 - 2013 B-Tech in Management of Small and Medium Sized Company

• Lycée Notre Dame Des Dunes

  Dunkerque 2009 - 2011 Bachelor of Economics and Socials Sciences

Réseau

• Bour BOUR SERGE

• Caroline DE SMET

• Charlotte SENECHAL

• David LECLERCQ

• Laurent BESSE

• Priscilla DUPUIS

• Renaud POTTIER

• Thierry BACHELET

• Virginie GRAZIANI APOSTROF