Maisons-Alfort 2015 - maintenant• Team manager of 16 Field application and training engineers for France, Spain, Italy, Benelux, Israel and Dubai
Kodak
- Service Area Manager UWS France
Maisons-Alfort 2011 - maintenant• Team manager of 8 Field application and training engineers
for the workflow prepress solution portfolio (installation/training/Assistance/onsite repair services)
• Customer magagement (800 customers) :to handle claims, to issue invoices, to make devis for service onsite, follow up service contract and participate to maintain customer install base
• Analyze of need and quotation for onsite service (training, calibration, onsite assistance, upgrade system, service professional for customization/automatization of workflow processes), initiatives and actions for revenue generation
•Team management : technical support, planning, trainings, expense approval, team building and motivation to reach the objectives
• Technical sale support to the sale’s team. Approval of technical configuration done by Pre Sale Consultant.
Follow up of customers and reporting to sale key account. Working closely with sale's team to optimize service delivery and revenue (detection of potential)
• Report to Sale Director (P&L) France-Benelux for the financial result and cost for the service and Field engineer utilization (optimization of team planing, process and cost efficiency)
• 20% of travel all over France/Benelux
Kodak
- Application & Training Engineer - Team Leader France
Maisons-Alfort 2010 - 2011• Expert of the team, 9 field trainer-engineers
• Technical support for engineers (remote/onsite), communication between European support, R&D, and Team.
• Audit System onsite
• Pre-site for installation, upgrade, software migration
• Dedicated training for customer
• Technical sale support
• 30% of travel all over France/Benelux
Kodak
- Application & Training Engineer
Maisons-Alfort 2004 - 2010• Installation of pre-Press servers (or Virtualization) and given training on workflow solution : Prinergy, Evo, Pandora (for packaging), Preps (for edition), WebToPrint, MIS connection (JDF), onsite all over France, or in training center at Paris (6 seats)
• Customer's Training room manager (20 trainings per year) : creation of the catalogue, management of the material (6 Macs, 5 Dell Servers), planning of training sessions and team.
• Onsite troubelshooting for complex or sensitive cases
• 85% of travel all over France/Benelux
F COMME FORMATION
- PrePress Consultant - Training Engineer
2003 - 2004• Trainer on Pre-press software (Signastation, Prinect, Prinergy)
• Technical onsite Assistance/consultancy services/production optimization
• all over France (80% of travel)
Heidelberg
- Field Service Engineer Hardware-Software
1988 - 2003• Installation, preventive maintenance and troubelshooting of Hardware (CTP, CTF, Rotative and Flat Scanner, Rip) and software (Windows Server, Rip Server, Front End Proofer)
• all over France and Germany (85% of travel)
• Technical remote support for customers and technician
