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Cedric ORVILLE

Levallois-Perret

En résumé

Certifié ITIL, PRINCE 2, ISO 20 000-2011:1, Fort de mes compétences en Systèmes d'Information je vous propose mes services en tant que Manager de Systèmes d'Information.

Mes compétences :
Autonomie
Autodidacte
ITIL
Delivery
Gestion de crise
Gestion de la relation client
Normes ISO
PRINCE 2
Traduction anglais français
Certification ISO
Gestion du changement
Account management
Gestion budgétaire
Gestion de projet
PRINCE2 methodology
Novell Netware
Active Directory
back Office
Siebel
Microsoft Windows XP
Microsoft Windows 2003 Server
Microsoft Outlook
Microsoft Access
Lotus Notes/Domino
LAN/WAN > LAN
Front Office
Facilities Management
Citrix Winframe
CMMi - Capability Maturity Model Integration
Baan

Entreprises

  • Devoteam - Projects Manager

    Levallois-Perret 2018 - maintenant Avril 2018 – A ce jour - Devoteam
    Consultant, Responsable de Projets Transformation
    Chez UFF (Union Financière de France) :
    Audit, Schéma Directeur de la Gestion des Changements
    Définition d’une nouvelle stratégie adaptée au client, compliante avec leur certification SOX
    Adaptation à la Résistance au Changement
    Définition des KPI pertinents
    Création, mise en place de nouveaux formulaires de demandes de Changements

  • Thales - Service Delivery Manager - Internship

    Courbevoie 2017 - 2017 B2C

  • IMS Health - Senior Service Delivery Manager

    PUTEAUX 2015 - 2016 Avril 2015 – to date Business Relationship Manager / Account Manager (Direction of Projects Delivery & Transverses) – IMS Health

    • Customers Portfolio EMEA - NCSA – APAC
    • Transverse Projects Direction with severals IT Units
    Environment: MS exchange, Nagios, Tivoli, Linux, , Windows 7. MS Office, Windows Server 2008, Landesk, Clarizen

  • CEGEDIM - Service Delivery Manager

    Boulogne-Billancourt 2011 - 2015 • Customers Portfolio EMEA - NCSA – APAC
    • Commercial/ Business strategy for different contracts
    • Transverse Project Direction with severals IT Units
    • Management SLA – Management OLA – Following Incidents – Escalation of majors incidents –
    • Creation of Services contracts
    Environment: MS exchange, Nagios, Tivoli, Linux, , Windows 7. MS Office, Windows Server 2008, Landesk

  • ISS - Service Delivery Coordinator

    2005 - 2011 • ITIL V3 Foundation Certified
    • Management SLA – Management OLA - Incident Tracking - It Request Tracking.
    • Management of major Tickets
    • Carrying of Operational Phase (Application’s Product launch)
    • Management Servers fleet for All ISS France‘s Affiliates (around 200 Servers)
    • Technical Project manager Ecoprint for 220 Commercials sites.
    • Infrastructure projects Coordinator for servers and networks (linking with external service providers: supervision of 15 IT employees)
    • Carrying and implementation of technical procedures and functional according to the company's Quality Assurance.
    • Coordination of relations with stakeholders (ServiceDesk, external provider ...)
    • Mangement of Projects

    Environment: MS exchange, Nagios, Tivoli, Linux, Lotus Notes 7, Domino Admin 7, Windows XP. MS Office, Windows Server 2003, Blackberry Server Entreprise, Blackberry

  • CSC France - Techncien support IT

    maisons alfort 2003 - 2005 2003 – 2005 : Site Leader CSC - ISS

    Realization of IT Support all ISS France Affiliates (ISS Energie, ISS Environnement, ISS Espaces Verts, etc...).
    Areas involved in France : Clermont-Ferrand, Agen, Lissieu, Garges-Lès-Gonesse, Nantes, Brest, etc...
    Support Desktop (Around 100) & Servers (Windows 2000 Server, 2003 Server et NT4)
    Environment: Active Directory, Windows 2000 & XP. Novell, Access, Help Desk, MS Office, Lotus Notes v5, Microsoft Outlook 2000

Formations

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