En résumé

Gestionnaire TRILINGUE (Anglais/Français/Espagnol) possédant une formation supérieure en commerce et doté d’une expérience internationale (ÉTATS-UNIS / CANADA) de plus de 15 ans dans le développement commercial, le marketing opérationnel, la gestion de comptes nationaux et internationaux et du service client (B2B & B2C) dans les secteurs du transport, de la formation et du tourisme.

Mes compétences :
MS Accounting
Microsoft Excel
Microsoft Word
Microsoft Office
Microsoft PowerPoint
Sales Force
Sabre Travel Network
Microsoft SharePoint
Microsoft Outlook
Microsoft Access
Lotus 1-2-3
Business Objects
Active Template Library


  • American Center - Directeur Général

    Aix-en-Provence 2017 - maintenant
  • American Center - Responsable du développement

    Aix-en-Provence 2015 - maintenant • Assurer le développement de l'établissement à travers la communication et la qualité de l'offre.
    • Gestion de la politique commerciale de l’entreprise - Maintien, recherche et développement des partenariats.
    • Fidélisation et développement du portefeuille clients ai niveau régional.
    • Prospection et vente de formations aux entreprises régionales.
    • Assurer la satisfaction de la clientèle en vue d'une évolution constante et productive de l'offre de services.
    • Gestion du recrutement, de l'embauche et de l'encadrement du personnel administratif en collaboration avec la présidente
    • Assurer la validation de l'embauche et de l'encadrement du personnel enseignant en collaboration avec le responsable pédagogique
  • Lumieres de Baia Inc - Owner & CEO

    Toronto 2013 - 2015 • Grew annual revenue by 350% since company start up in 2011.
    • Established financial management system and redirected Marketing and Sales strategy.
    • Implemented organizational and management practices for our 3 offices in Canada and Europe.
    • Created strategic business practice within organization.
    • Lead efforts in acquiring and managing large retail accounts.
  • Epsilon - Team Manager - Operations & Client Services

    Paris 2009 - 2013 • Canadian MSR/CSR team lead - Oversee the Day-to-Day Operations of Program Headquarters for over 445 dealers across Canada.
    • Overall management of the Marketing/Client Services Team (12 Reps across Canada) including selection, training & development, performance management, salary recommendations, employee relations, and coaching.
    • Administer the entire process of Ad Hoc & Group Campaign Preparation (French / English)
    • Coordinate support and maintenance activities with local and offshore development team members (US).
    • Handle all French/English translations for OEM communications and internal projects.
    • Salesforce management - Commissions, Cancellations, Holds & Downgrades.
    • Creation and Development of Canadian standard operating procedures and PHQ Metrics.
    • Recruitment, Hire and Training of new employees.
  • Epsilon - Bilingual Account Executive

    Paris 2008 - 2009 • Supervised commercial spaces and commercial promotions in various locations around Quebec.
    • Acts as project manager on the implementation, creation and development of several marketing, print, promotional, advertising and digital initiatives
    • Works with program/event liaisons, as well as external suppliers, to ensure successful and timely implementation of all Events marketing plans/projects
    • Supports implementation of research, surveys, analysis and measurement tools to guide development of marketing, promotions, and recruitment strategies
    • Oversees e-marketing campaigns and website strategy and execution for all Ontario programs and events
    • Ensures consistency of messaging, branding, feel and look for all programs and events
    • Participates in trade shows and industry events as needed.
    • Provides excellent customer service at all times to all internal & external customers
    • Document translation (French / English)
  • Young Rubicam - Responsable commercial

    Boulogne Billancourt 2008 - 2008
  • Aéroport Marseille Provence - Business Development Manager - European Market

    Marignane 2006 - 2008 • Creation and implementation of key account sales plans/tactics designed to develop and promote air service (Low-cost) business opportunities at Marseille International Airport. (16% traffic increase in 2007)
    • Research and promotion of local events and activities to increase web traffic.
    •Communication with air service stakeholders, including industry agencies and air service providers in order to manage and grow activity.
    • Coordinated International Press trips (Europe and North Africa) organised by Low cost airlines. (Ryan Air, EasyJet…)
    • Created and coordinated partnerships with most European Tourism offices for special public events, cultivating and maintaining a network of industry contacts to promote the airport with air carrier decision makers.
    • Analyzed relevant market data (demographics, immigration, commodity and passenger flows, international trade data etc.) to support business development with target customers.
    • Extensive contact list of low cost European Airlines companies decision makers, tour operators, and most important European tourism offices.


  • University Of Victoria (Vancouver (Canada))

    Vancouver (Canada) 2002 - 2005 Master 1

    Master I, Économie/Sciences politiques
  • Washington State University - College Of Business And Economics (Seattle (Etats Unis))

    Seattle (Etats Unis) 1999 - 2002 ATA, International Business

    Certificate, Bilingual Business
    Certificate, Business Management
    Activities and Societies: 3.7 GPA, president’s list, Phi Theta Kappa.
  • Université Aix - Marseille III AES

    Aix En Provence 1998 - 1999 Licence - L1