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Céline COMAS

Saint-Denis

En résumé

Mes compétences :
International
Marketing produit
Marketing

Entreprises

  • Xerox - Chef de Programmes Marketing

    Saint-Denis 2012 - maintenant Responsable France du programme Xerox Partner Print Services (offre de Managed Print Services pour le réseau partenaires de Xerox).
    Responsable de programmes et initiatives marketing à destination du réseau partenaires : Digital Marketing & Social Media, Lead Generation.

  • Xerox Global Services - Chef de Compte

    Saint-Denis 2008 - 2012 - responsable des opérations et relation client sur la gestion de parc d'équipements et de solutions d'impressions mis en place
    - garante de la prestation : suivi, reporting, contrôles, amélioration des procédures
    - proposition d'optimisation
    - pilotage et coordination des différents acteurs de la prestation : Service Desk, équipes techniques, fournisseurs
    - gestion de la rentabilité financière des contrats
    - création et veille au respect des procédures opérationnelles
    - management d'opérateurs sur site

  • Teleperformance Technical Help - Service Delivery Manager

    Asnières sur Seine 2007 - 2008 - I manage all contracts of insourced Helpdesk services ensuring good service quality and reach of contractual targets
    - I create and animate the monthly reports and meetings with the customer
    - I recruit and manage the teams on customer site
    - I am in charge of the financial results of the activity: billing, maintaining the margins, reducing bad debtors, forecasts

  • Xerox Europe Ltd - XOS Service Center Team Leader

    Saint-Denis 2004 - 2007 - I managed, animated and developed a European team of 12 Helpdesk agents in respect of processes and business model
    - I drove the team members to reach their targets (SLA, data quality, customer satisfaction…)
    - I created action plans to constantly improve customer service and team performance (optimisation of processes, planning, organisation of the tasks)
    - I recruited agents and organised their training and participated to the creation of a new system of headcount management
    - I was in charge of operational results for 6 contracts (Sun Microsystems, Tieto Enator , EDS, EMC, WHO, UCB Pharma) and helped the implementation of the new contract within the department
    - I participated to the reorganisation of the department and helped implementing it working on communication, motivation, training.

Formations

  • University of the Sunshine Coast (Sippy Downs)

    Sippy Downs 2001 - 2002 Faculty of Business

  • Ecole De Commerce Européenne

    Lyon 1999 - 2003 Marketing International

Réseau

Annuaire des membres :