En résumé

Over 15 years of projects and operational experience in International Order Management and Logistics, with deep knowledge of operations management and information systems. Good communication & leadership skills, trained on process optimisation tools such as Lean Six Sigma. Hard worker, open-minded, I possess deep analytical skills. I also enjoy challenges and teamwork in international contexts.

Specialities : Lean management, Operational Excellence, Continuous Improvement, Order Management, Logistics, ERP, Project Management, SME, Order To Cash.

Mes compétences :
Oracle Applications
Logistics and Supply Chain Management
Order Management
Team spirit
Project management
Lean Six Sigma Green Belt


  • Xerox - Project Manager (PMO) Eastern Hemisphere Supply Chain

    Saint-Denis 2017 - maintenant
  • Xerox - Chef de Projet Logistique/ADV

    Saint-Denis 2013 - 2016 Working closely with Logistics Manager to optimise Xerox France Equipment Inventory level
    Achievement: Reduction of inventory level from €6M to €3M in 6 months through close monitoring and reduction/clean-up initiatives, resulting in exceeding expectations for 2013 YE target.
    Day-to-Day Operational support: orderbook and revenue recognition monitoring, interfaces monitoring & corrective actions, system or data issues support working closely with XE Support team.
    High-level of support/knowledge transfer to key/end-users in Supply Chain, Order to Collection and Finance/Accounting, actively consulted for advice on business issues in all kinds of areas.
    Participation in multiple Supply Chain and OTC projects/strategic initiatives, on both country and European levels.
    Continuous system design enhancements (Oracle and ESAP) - Change requests and business case documentation working closely with the European Competency Centers.
    Operational process design, documentation and implementation, end-user training & support (Ex. Orderbook monitoring by order status from order entry up to revenue recognition).
  • Xerox - Xerox Europe Business Change Leader - Integrated Supply Chain

    Saint-Denis 2013 - 2013 Further roll-out of Pan-European SAP implementation in Germany/Benelux, providing leadership, direction and management for the process design and architecture, and system functional design in the Integrated Supply Chain Area. Managing country engagement to understand and accept new processes, Business Impact Assesment. Postponed.
  • Xerox - Xerox Europe Business Process Owner - Integrated Supply Chain

    Saint-Denis 2009 - 2012 As part of a Pan-European SAP implementation in France and United-Kingdom for the direct sales business, providing leadership, direction and management for the process design and architecture, and system functional design in the Integrated Supply Chain Area. Managing new process development and key process improvement activities, managing country engagement to understand and accept new processes, defining testing requirements and acceptance criteria.
  • Xerox - European Order Management Super-User & Team Lead

    Saint-Denis 2007 - 2009 •Creating and implementing procedures together with Oracle training material to ensure comprehensive Oracle operational process knowledge/improvement within the Order Management Team, coaching and supporting (new) team members
    •Order Management Oracle testing in interaction with peers in relation to cross-functional tasks. Providing recommendations for procedure redesign to the OM Manager.
    •Providing daily and weekly Reports for the Order Management team
    •Team Leader, dealing with and resolving escalations in an accurate and timely manner. Working with and consulting other TL’s and Managers in order to achieve best results in line with targets. Delegating team duties.
  • Xerox - Administration des Ventes Europe

    Saint-Denis 2004 - 2007 ¤ Administration des ventes Equipements et Consommables des Grossistes en Europe.
    ¤ Coordination des délais de livraisons et d’approvisionnement en collaboration avec le stock européen (Hollande).
    ¤ Résolution des requêtes/plaintes des clients, et des problèmes de livraison, ainsi que la gestion des retours.
    ¤ Participation active aux projets concernant la Distribution Equipement en Europe
  • Xerox - Coordinatrice Service Client, Stock & Logistique

    Saint-Denis 2003 - 2004 Prise d’appels et administration des ventes Consommables en France, Suisse et Belgique.
    Reporting sur l’inventaire
    Coordination de l’approvisionnement et des problèmes de stock
    Gestion des problèmes de transport avec les prestataires et la direction logistique.
  • Kingspan Ltd - Assistante Service Clients

    2002 - 2002 ¤ Gestion des commandes dans SAP
    ¤ Planification de la production et des livraisons
    ¤ Assistance au Manager Service Clients et Manager Contrats



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