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Charbel KFOURY

SURESNES

Electionsmunicipales 2026

RETROUVEZ GRATUITEMENTRésultat de la municipale à Paris

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Entreprises

  • Capgemini - Manager

    SURESNES 2010 - maintenant Main Clients : INWI (Morocco), MAROC TELECOM (Morocco), ALFA (Lebanon), TOTAL (France)

    Selected projects include:
    - Led the team in charge of the business-IT alignment projects in CRM, Billing and BI/Datawarehouse, and developed an IT roadmap for Maroc Telecom
    - Led a team working on the CRM transformation of INWI (Morocco) covering business process reengineering, development of policies & procedures, training and change management
    - Delivered an engagement review for a telecom operator (processes, organization, business and IT alignment, people and technology, change management, estimations, …) in CRM and Billing domains, and proposed various business enhancement initiatives

  • INEUM Consulting - Manager

    Neuilly-sur-Seine 2007 - 2010 Main Clients : SFR (France), SFR BUSINESS TEAM (France)

    Selected projects include:
    Led a team working on the CRM transformation of SFR (B2C) and SFR BUSINESS TEAM (B2B):
    - Defining business and functional requirements, business process reengineering, developing policies & procedures, and delivering training and change management modules
    Delivered assistance to SFR on:
    - Fine tuning the product offering: final offer definition, key success factors, customer experience guidelines
    - Launching of new products
    - Review of the distributors compensation

  • AXIEM - Consultant

    2004 - 2007 Main Clients : SFR (France), CEGETEL (France), ORANGE (France)

    Selected projects include:
    Assisted PMU on the new IT integration of the CRM modules managing mobile and DSL offers for SFR.
    Led a team working on the launch of triple-play products: benchmarking, cost analysis, business and marketing plan (including product offering & pricing), launch plan, etc. for Orange (France).
    Delivered assistance to the product managers in Cegetel on:
    - Self-Care specification: market analysis, benchmarking, defining business and functional requirements
    - Contributing to the launch of Internet products (ADSL, VoIP, ToIP): operational and Web marketing, benchmarking, pricing, positioning, customer journey and customer experience, etc.
    - Preparing training for sales department and third party providers

  • Transatel - Product manager

    PARIS LA DEFENSE 2004 - 2004 Delivered assistance to the Marketing Department on :
    - Launching of low fare roaming products: benchmarking, cost analysis and business plan
    - Defining the products offering for prepaid cards (white brand)
    - Launching of “RCSC Mobile”, the first football club to become a mobile operator: services and product development, pricing, web marketing, and design of sales processes

Formations

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