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Capgemini
- Manager
SURESNES
2010 - maintenant
Main Clients : INWI (Morocco), MAROC TELECOM (Morocco), ALFA (Lebanon), TOTAL (France)
Selected projects include:
- Led the team in charge of the business-IT alignment projects in CRM, Billing and BI/Datawarehouse, and developed an IT roadmap for Maroc Telecom
- Led a team working on the CRM transformation of INWI (Morocco) covering business process reengineering, development of policies & procedures, training and change management
- Delivered an engagement review for a telecom operator (processes, organization, business and IT alignment, people and technology, change management, estimations, …) in CRM and Billing domains, and proposed various business enhancement initiatives
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INEUM Consulting
- Manager
Neuilly-sur-Seine
2007 - 2010
Main Clients : SFR (France), SFR BUSINESS TEAM (France)
Selected projects include:
Led a team working on the CRM transformation of SFR (B2C) and SFR BUSINESS TEAM (B2B):
- Defining business and functional requirements, business process reengineering, developing policies & procedures, and delivering training and change management modules
Delivered assistance to SFR on:
- Fine tuning the product offering: final offer definition, key success factors, customer experience guidelines
- Launching of new products
- Review of the distributors compensation
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AXIEM
- Consultant
2004 - 2007
Main Clients : SFR (France), CEGETEL (France), ORANGE (France)
Selected projects include:
Assisted PMU on the new IT integration of the CRM modules managing mobile and DSL offers for SFR.
Led a team working on the launch of triple-play products: benchmarking, cost analysis, business and marketing plan (including product offering & pricing), launch plan, etc. for Orange (France).
Delivered assistance to the product managers in Cegetel on:
- Self-Care specification: market analysis, benchmarking, defining business and functional requirements
- Contributing to the launch of Internet products (ADSL, VoIP, ToIP): operational and Web marketing, benchmarking, pricing, positioning, customer journey and customer experience, etc.
- Preparing training for sales department and third party providers
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Transatel
- Product manager
PARIS LA DEFENSE
2004 - 2004
Delivered assistance to the Marketing Department on :
- Launching of low fare roaming products: benchmarking, cost analysis and business plan
- Defining the products offering for prepaid cards (white brand)
- Launching of “RCSC Mobile”, the first football club to become a mobile operator: services and product development, pricing, web marketing, and design of sales processes
