Chloé DEMOLLIENS

En résumé

Entreprises

• L'Oréal - Sales & Business Development / Community Manager

  PARIS 2014 - maintenant Supporting the project managers in business development by animating the sales teams and communities worldwide. Developing a strategy aligned with the key business drivers for 3 different projects.
  
  PROJECT MANAGEMENT
  - Putting in place a new internal web strategy, improving the user experience and the coherence of the digital tools, modernization of the brand image
  - Managing the creation of a blog, in collaboration with a Wordpress-specialized agency
  - Statistics follow-up: in accordance with the project manager, collect of data of more than 70 countries
  - Participation to the formalization and launching of branches abroad
  
  COMMUNITY MANAGEMENT
  - Creating a community and animating a network of 160 trainers (Social media & communication actions)
  - Creation & management of newsletters
  - Creation of videos (iMovie)
  - Optimization and management of the Youtube channel

• Neopost - Marketing Product Manager Assistant

  Bagneux 2014 - 2014 Neopost is a company specialized in the development of mail solutions for professionals. MesEnvois.fr is a website dedicated to find the best price to send letters or packages (professionals and private individuals).
  
  WEBMARKETING
  - Follow-up of the natural position in search engine indices and improvment by writing articles.
  - Follow-up of the website statistics on Google Analytics
  
  VIRTUAL AGENT
  I put in place a virtual agent from the brief to the agency to the follow-up of its uploading:
  - Agency briefs
  - Configuration and writing of precise answers according to keywords
  - Follow-up of the statistics and conversations between the virtual agent and the customers in order to improve the website and simplify the buying process.
  
  IMPROVMENT OF THE WEBSITE DESIGN
  - In collaboration with the webdesigner, I imagine a more user-friendly homepage for the website.
  - I participated to the management of the platfrom change from a B2B service to a B2B and B2C service.

• SKEMA Conseil Lille - Customer Relation Manager

  2014 - 2014 - Management of the project to export the "Junior-Entreprise"​ model on the SKEMA Campus abroad
  - Management of a study in collaboration with the National Association of the Human Resources DIrectors: interviews with professionals on the subject "Human resources and Companies'​ societal responsibility"​ and report of the results
  - Creation of the customers' file
  - Prospecting

• Decathlon France - Saler

  Villeneuve d'Ascq 2013 - 2013 I was assigned to the Health, Discovery & Watersports sections:
  - Customers advising
  - Stock management
  - Customers orders management
  - Improvment of the organization of the products in the sections
  
  I also attended a training during my employment, that is proposed to all salers: "How to be a good saler?"

• Gaumont - Front Desk Agent

  Neuilly-sur-Seine 2012 - 2012 Reception & Sales

Formations

• Skema Business School

  Lille 2013 - maintenant Master
  
  Top French business school, joined the Financial Times ranking Executive Education since 2014
  
  The program aims at training for management and leadership in piloting complex projects in multicultural and international contexts. Preparing for digital strategy building (SEO, benchmarking, e-CRM) as well as quality and risk assessment techniques.
  Elective courses chosen:
  Commercial Performance Manag

• Université De Picardie Jules Verne (UPJV)

  Amiens 2012 - 2013 LICENCE 2

• High School

  Clermont De L'Oise 2009 - 2010 BACCALAUREAT Scientifique (equivalent to A levels)
  
  WITH HONOURS

Réseau

• Alexia POISSON

• Alicia PATUROT

• Cyrielle HOK

• Lucie COPIN

• Séverine PESSAH

• Stéphanie CAUNAN