Christelle BROIZE

En résumé

Entreprises

• Essilor - Manager, Key Accounts Services

  Charenton-le-Pont 2012 - maintenant - Develop strategic operational plans for IHMS (a.k.a. Managed Care) customers to maximize efficiencies and new business development opportunities, leading to the achievement of revenue goals
  - Define strategies and business specifications required for successful implementation within customers’ and Essilor’s environments
  - Lead and direct Essilor resources – both internal and external to IHMS – to ensure seamless planning, implementation and timing of projects and contractual agreements
  - Seek buy-in and support from Essilor’s channel management teams on IHMS projects, and integrate IHMS opportunities and tools within core channel sales initiatives
  - Hire, train, mentor and manage team of managed vision plan specialist(s), sales operations analyst(s) and project manager(s) who are the company-wide experts on all aspects of Vision Care Plans and the way these plans interconnect with all Essilor Channels and ECPs (Eye Care Professionals)
  - Design & evolve IHMS operational infrastructure and processes to continuously support IHMS needs for existing and new business opportunities
  - Act as the business interface / lead with IT organization by defining requirements and testing solutions

• Essilor - Project Manager - IHMS

  Charenton-le-Pont 2010 - 2011 - Designed & lead cross-functional teams – incl. Essilor & customer resources and vendors – to execute new project launch, assigned tasks to participants and leveraged team knowledge to identify milestones and challenges
  - Created, maintained & distributed project plans, hosted project meetings, prepared weekly status report and presented updates to management
  - Participated actively in the contract negotiation and solution-building process of a $50M revenue opportunity as a full contributor to the project team – sharing experiences gained on other projects and facilitating brainstorming within core team
  - Coordinated and prepared RFP Proposals, including pricing recommendation, discount structure, remake policy; built price lists (LMS [Lab Management System] and Customer versions)
  - Responsible for overall project management and implementation of HCPCS billing at ELOA, acting as the key point of contact for all parties involved and developing key processes such as reconciliation of payments
  - Acquired and maintained in-depth knowledge of Essilor operations, leading to the creation of an “IHMS Project Implementation Guide” to maximize projects’ execution efficiencies over time
  - Researched & acquired new knowledge to help IHMS seize new opportunities (Managed Medicaid, State Medicaid, HCPCS billing, Medicaid ID…)
  - Acted as the business interface / lead with IT organization by submitting IHMS IT requests, defining requirements and testing solutions

• Essilor - Financial Analyst – IHMS (a.k.a. Managed Care)

  Charenton-le-Pont 2007 - 2010 - Developed profitability models for new contract opportunities, including Private Labels
  - Conducted account opportunity/results analysis for new Managed Healthcare plans
  - Analyzed impact to revenue & profit – lab selection, price variation, product tiering, rebates, royalties
  - Created P&L and analyzed sales & profit trends for lens/lab services related to IHMS & Strategic Accounts
  - Developed Managed Care tracking tools for Sales Consultants (IHMS Rx analysis, IHMS KPIs)
  - Produced annual departmental budgets and performance tracking reports for IHMS
  - Setup rebate accruals, reconcile actuals to accruals, and participate in Audit process
  - Developed a budget for Royalties & Management Fees and tracked progress to plan
  - Represented IHMS in a cross-functional team to drive IT initiatives
  - Trained IHMS Operations’ team on reporting tools

• Essilor - Financial Analyst

  Charenton-le-Pont 2006 - 2007 - Analyzed business trends to help determine market focus for products
  - Developed strategic contracting and pricing tool for key account proposals
  - Prepared Business Financial Reviews and created financial dashboard for executive review
  - Produced annual departmental budgets and performance tracking reports for Sales, OTG and E-business
  - Performed rebate calculation and profitability analysis for 3 primary accounts
  - Prepared financial projections based on mid-term plan (PMT)

• Xerox - Customer Administrator

  Saint-Denis 2004 - 2005 - Managed key accounts - contracts, entitlements and endorsements
  - Resolved customer complaints regarding invoices and billing; responded to billing enquiries
  - Actively participated in improving Contract Management process using Lean Six Sigma
  - Performed account collection, balance and credit analysis

• Naïve - Assistant Project Manager

  2003 - 2003 - Coordinated production and promotion of 5 music CD projects (CD master/films/CD samples)
  - Contributed to creating & implementing projects marketing plans
  - Carried out extensive marketing research prior to project launches
  - Conceived and designed promotional sales catalogue and leaflets
  - Compiled bilingual (English/French) artists biographies for press kits and website

Formations

• University Of Ottawa / Université D'Ottawa

  2002 - 2003 M.B.A

• Ecole Supérieure De Commerce

  Grenoble 2000 - 2003 Business / Management

• Lycée Champollion

  Grenoble 1998 - 2000

• Lycée Pierre Termier (Grenoble)

  Grenoble 1995 - 1998

Réseau

• Aldric PELISSON

• André BLANC

• Anne LESAQUE-JACQUIER

• Antoine ROSTAING

• Emmanuelle PORION

• Guillaume BRACHET

• Guillaume OLIVIER

• Pascale BOUVIER

• Remy CHAMPON VACHOT