ABIDJAN
2008- 2009
Caterpillar University – SEP
Sales Effectiveness Process (SEP)
Commercial and Technical Training
1°) SALES SKILLS
- Opportunity Management
- Relationship Development and Communication
- Sales Funnel Management
- Business Value Proposition
- Close the Sale
- Coach the Sale
- Consultative Selling
- Customer Retention and Care
- Negotiation
2°) KNOWLEDGE MACHINES
- The Caterpillar Product Line
- Performance Handbook
- Earthmoving Materials
- Earthmoving Jobs
- The Dealer Organization
- The Caterpillar Story
- Applying Earthmoving Principles
- The Power of Work Tools
- Accugrade Fundamentals
3°) KNOWLEDGE PRODUCT SUPPORT
- Drive Train
- Engine Basics and Parts
- Undercarriage - Part A
- Undercarriage - Part B
- Ground Engaging Tools
- Preventive Maintenance
- Remanufactured Products
- Hydraulics Parts A
- Hydraulics Parts B
- Customer Support Agreements (CSA) Module 1
Mes compétences :
Information Technology
Sales
Techniques de vente
Mécanique
Management