Menu

Christine FERRANDIS

BAYONNE

Electionseuropéennes 2024

RETROUVEZ GRATUITEMENTLe résultat des européennes à Bayonne ainsi que le résultat des européennes dans les Pyrénées-Atlantiques.

En résumé

Mes compétences :
Gestion des ressources humaines
Team building
Recrutement
Quality Management
Hoteles y Agencias de viaje
Formation
Management
Sales
Gestion de la relation client
Hotel de lujo
Customer service

Entreprises

  • Splendia - Customer service & Sales Manager

    2015 - maintenant - Achieving Sales goals
    - Setting incentives & payroll
    - Establishing budget, roadmap & KPIs
    - Monitoring flow quality (calls and emails)
    - Leading team meetings and one to one meetings
    - Updating documentation
    - Dealing with important Customer Service related issues
    - Interviewing candidates and recruiting

  • Splendia - Senior Customer Consultant

    2010 - 2015 - Supporting and supervising customer service team
    - Ensuring excellent customer service was delivered by agents
    - Increasing Sales
    - Controlling daily statistics (level of team's sales)
    - Training new employees
    - Planning shifts
    - Handling inbound and outbound calls ( pre-booking and post-booking )

  • CPM Barcelona - HR MANAGER

    2006 - 2010 - Establishing and filling in contracts
    - Registering new employees to Social Security and INEM
    - Managing internal and external recruitment.
    - Contacting and negotiating with temporary agencies (hourly rate)
    - Assessing team leaders' achievements and organizing training sessions.
    - Preventing occupational risks

  • Grupo HOTUSA - Trilingual tourist agent

    2006 - 2006 - Organization of touristic tours for french groups
    - Follow up of the accounts

  • Air France - Hostess - VIP lounge

    Roissy CDG 2005 - 2006 - Management of the VIP lounge at the Airport
    - Management of employees : cleaning ladies and waitresses
    - Managing the stock of drinks and food.
    - Passenger services, flight information and ticketing

  • CPM Barcelona - Customer Service & Sales Manager French - Belgian - Swiss

    2003 - 2005 - Increase of sales
    - Coordinating and managing Customer Service team ( 20 employees )
    - Dealing with admin procedures and HR
    - Hiring and training new employees
    - Organizing one to one and team meetings

Formations

Réseau

Annuaire des membres :