Mes compétences :
Delivery management
Lean management
Agile Development
Projets informatiques
Change management/conduite du changement
Team management
Intercultural mindset
Service client
Entreprises
Atos
- Program Director
Bezons2012 - maintenantIn Paris and Geneva
For several major contracts in Retail and Energy domains
• Accountable for “BUILD” activities on transition/transformation projects and business projects linked to fertilization
• Accountable for projects delivery respecting quality-cost and timeliness
• In charge of a « project managers team" ,supervise works and progress reports
• Accountable for projects P&L
• Produce fertilization commercial proposals
• Structure and implement Demand management process on all French accounts
• Member of the global Demand management Community
• Analyse and continually improve the process
AtoS
- Consultant LEAN
Bezons2012 - 2012In the various areas of activities of Atos all over France and working with offshore delivery centres
(Systems and Integration, Worldine, Worldgrid),
From small to important projects for key accounts
• Analyse, diagnose and implement solutions
• Provide consulting and training on LEAN methodology
• Manage the change and implement a continuous improvement mindset
• Manage sustainability
AtoS
- Service Delivery Manager
Bezons2009 - 2011• Team management in France and Offshore (Morocco)
• Negociate and contractualise modifications or extensions of service
• Optimize wherewithals
• Cost control
• Charge for services
• Respect the defined level of gross margins
• Deliver operational reporting
• Anticipate the activity, resources management
• Steer a financial reporting (budget, forecast), analyse the deviation and pick the adapted solutions
• Contribute to commercial development
• Write the technical proposals and their financial set-up
• Participation in working-out contracts and service level agreements
• Implementation of projects
Steering of a transition project :Service desk and Monitoring teams from France to Morocco (Casablanca)
Atos Origin
- Superviseur helpdesk
Bezons2007 - 2009• Management of 25 multilingual technicians (3 teams working on different scopes), one analyst and a team leader
• Check the respect of response times
• Check the quality of service (SLA)
• Write the dashboards
• Steering commitees conduction
• Provide activity thread
• Analyse and implement action plans to improve the service (continuous improvement ITIL)
• Implementation of reportings
• Team leading, training and performance management
• Planning organisation
• Implementation of training plan and skills matrix
• Integration of a new service : Spain Service desk with new scope: tills system
Atos Origin
- Analyste support niveau 2
Bezons2004 - 2007Analyste support au sein d'une équipe au service d'un groupe de distribution international de bricolage pour la société Atos Origin.
La mission consiste à assurer le bon fonctionnement du parc informatique des magasins ainsi que la gestion des serveurs et de l'applicatif sous oracle et sql sur l'ensemble du territoire français.
Dernièrement,suite à la migration de l'ensemble du parc en windows XP ainsi que la totalité des serveurs Unix et NT et un unique serveur Linux pour chaque magasin,j'avais pour mission le réferencement et le suivi des soucis utilisateurs dans le nouvel environnement afin de mettre en place les correctifs dans ces domaines.
Paris2014 - 2014Nominated by Atos management every year, selected employees are invited to take part in the prestigious GOLD Program. In cooperation with HEC Paris, Europe’s leading business school, the GOLD international program aims to train the future leaders of the company. This talent development initiative is blending innovative and action based learning methods to enable Atos to develop its executives.
