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Christophe MONTROCHER

BESSONCOURT

En résumé

I have two big motivations :

First to implement ITSM process, above all Incident and Change processes based on a full oriented Customer Services Help Desk linked with the IT projects ; (last experience ? change and incident processes build for IT PSA Connected Vehicle project)

Second motivation, to build an IT Disaster Recovery Plan (DRP) for the infrastructure based on Applications Service Level Agreement and on the IT teams organization, linked to the crisis process. (technical environment please see below)

To succeed in, I place the communication and interaction between development and infrastructure teams at the heart of my way to manage a project and people.

I'll would be please to share my motivations in a audit or consultant job

Please, fell free to contact me,

Mes compétences :
VMS
UNIX
Oracle
IBM Hardware
Cisco Switches/Routers
Software installation
Team Building
Sun Solaris
SLA management
Project Management
PC Hardware
Network Appliance
MVS
Linux
Line Management
LAN/WAN > WAN
LAN/WAN > LAN
Human Resource Experience
Digital Unix
DB2
Consolidations
Application implementation
AIX UNIX
Lean management
Recovery management
ITIL Foundation V3

Entreprises

  • PSA IT Change Advisory Board - Crisis Manager - Team Line Manager

    2007 - maintenant In charge of PSA IT BackOffice Help Desk, PSA IT Change Advisory Board and OLA/SLA management for all IT business Unit and with PSA Bank IT
    * Management of 13 persons ;
    * In charge of the Change Advisory Board, Change and Incident processes, PSA IT CMDB
    * In charge of the relation between IT-Exploitation Business Unit and all the other IT-Business UNIT of IT PSA (Infrastructure, development teams) = ITIL-Problem Process

    * Certified ITIL V3 Foundation ;

  • PSA Peugeot Citroën - Project Manager - Disaster Recovey Plan

    Rueil Malmaison 2002 - 2007 Disaster Recovery Plan Project Manager for all PSA's IT-Department
    * Management of 20 persons ;
    * Specification of the Disaster Recovery Plans for the business and the software link to
    * For PSA worldwide plants, elaboration of the recovery procedures
    * Technical Architecture Definition to associate the right technology to the importance of all the applications, function of their Recovery Time Objective and Recovery Point Objective
    * Tests of all the procedure and identification for improvement ;

  • PSA Peugeot Citroën - Network line Manager

    Rueil Malmaison 1997 - 2002 In charge of the Network and Personal Computer support for Mulhouse and Vesoul Plants :
    * Team Line manager (15 peoples) in charge of the network - 8000 end users connection points ;
    * Implementation of High Speed Networks with CISCO and disengagement from old technologies (SNA/Token Ring...) ;
    * Coordination of all the Personal Computer and CAO pilots ;
    * Leaders of the Partenariat with maintenances team of the Mulhouse and Vesoul plants ;
    * During this time : in charge of network's disengagement for 3 others plants sold by PSA. ;

  • PSA Peugeot Citroën - Quality Manager of the IT

    Rueil Malmaison 1995 - 1997 * ISO/9002 deployment to obtain AFAQ ISO9002 certification ; ;
    * Creation of ISO/9002 procedures for all PSA IT Department ; ;
    * In charge of the IT evolutions for the plant ;

  • PSA Peugeot Citroën - Ingénieur informaticien

    Rueil Malmaison 1989 - maintenant

  • PSA Peugeot Citroën - Team development

    Rueil Malmaison 1989 - 1995 * Management of 5 technicians involved in software installation and exploitation on MVS, UNIX/ORACLE and VMS operating system ;
    * In charge of the disengagement of Mulhouse MVS computer and of the applications consolidations on the two mains IT- Data centers of PSA.

Formations

Réseau

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