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Christophe VARET

PARIS

Electionseuropéennes 2024

RETROUVEZ GRATUITEMENTLe résultat des européennes à Paris.

En résumé

IT Manager within a Tier One Operator having a wide range experience in Customer Care & Billing applications for telecommunication Industry.

My primary professional experience is technical and related to Telecommunication.

As a department manager and a project director I’ve been involved on both Build and Run IT processes within major IT Divisions. I could drive design and delivery of strategic projects in fixed and mobile telecommunication for Tier One operators. As a manager I could organise and transform development and operation activities to adapt to organisation, technologies and strategics changes leading to improve operational efficiency.

As the operator representative i've been dealing with many software editors and third party integrator and service provider over the world.

Specialties: Operation, Web commerce for mobile, Self Care (Web, Wap, IVR), Prepaid Services, Mobile content and value added services billing, Payment, Rating (pre and post paid services), Billing, Account Receivable, Collection, Customer Care.

Mes compétences :
Management
Développement informatique
Architecture SI
Direction de projet
Exploitation informatique

Entreprises

  • SFR - IT Operation Manager

    2010 - maintenant Responsible for Global IT Operation of Service Support and Service Delivery

    - Global IT (Service Web, BSS, OSS, Infrastructure incl. IT Network) 24/7 Supervision&Operation Center (Near Shore Outsourcing) in charge of Service Desk, event and level 1 incident management, change management, Service Impact Management.
    Figures = 5 Major Data Centers, 1 600 Servers, 550 Applications. (In 2 people, Out 35 people)

    - End to end Service Support and Delivery of B2C and B2B Service Delivery Teams in multi Chanel perspective in charge of incident management level 2 (outsourced), crisis, problem, knwoledge and SLA management (insourced), Trouble shooting and performance tool management. (In 14 people, Out 16 people)

    - Project Support Team for design and service monitoring delivery in compliance with SLA requirement and Service Catalog and Monitoring Tool (In 5 people)

    I've been in involved in managing several transformation leading to a major improvement of the operational efficiency such as : Simplifying, outsourcing and re-insourcing activities. Merging supervision of several ITs and Web Activities including team & tool convergence. Adapt tool and monitoring and support strategy to technical and "state of the art" Web and Java Service Oriented Architecture.

Formations

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