Claude Christelle JACKSON

En résumé

Entreprises

• Airmis - Manager

  Paris 2013 - maintenant Banking Industry (since 5 months) - Global IT Strategy Deployment and International Coordination
  - Deployment of an operational risk management strategy / operational processes and tools to the international regions : AMER, ASIA and Western Europe
  - Coordination / relationship management of the operational teams in the regions
  
  Human Resources Management
  - Team supervision on multiple clients engagement, performance reviews
  - HR activities (coaching / career management of junior resources)
  
  Client Relationship Management / Business Development
  - Client relationship management: quality and client satisfaction management ; invoicing management
  - Business development: response to clients requests; responsible for multiple requests for proposal

• EY (Ernst & Young) - Manager IT Advisory

  Courbevoie 2010 - 2013 Oil and Gas Industry (7months) - Global IT Governance and IT Shared Services Organization Improvement
  - IT governance diagnosis of IT Management Group (CIO Group, Business Directors and CIO of the different business lines and subsidiaries in France, UK, Italy and Poland)
  - Elaboration of an IT governance target state strategy declined into 3 distinct scenarios
  - Definition of IT governance principles, sample engagement letters, CIO Group organization and roadmap based on the chosen scenario
  - Elaboration of a strategic reporting for the IT Group
  - IT shared services center organization diagnosis and design of the new Organization
  
  Public Transportation (1 year) – Services Center Governance and Service Level Agreement Definition
  - Definition of governance model to evaluate the performance of IT service centers at company and elaboration of key performance indicators
  - Definition of a service level agreement between company and Amadeus declined into operational level agreements between the different operational teams of company
  - Identification and deployment of operational improvement plans

• EY (Ernst & Young) New York - Senior Consultant

  2007 - 2010 Pearson (3 months) – Finance Transformation Assessment
  - Diagnosis of the financial shared services strategy organization
  - Development of benchmarks and target state organizational strategy
  
  Global Specialty Metals (3 months) – Global ERP Vendor Selection
  - Assessment of finance processes and identification of related requirements for all regions (US, Brazil and Argentina);
  - Development of an ERP vendor selection methodology
  
  Cushman and Wakefield (3 months) – Global Finance Transformation Assessment
  - Global Assessment of existing finance technology platforms and applications (France, US, Russia, Canada and Germany);
  - Development of global financial systems future state and roadmap

• BearingPoint New York - Consultant

  2004 - 2007 Pfizer (1 year) – Global IT Transformation, Change Management and Business Case Development
  - Business case development highlighting potential ROI on the Data Center Utility (DCU) deployment
  - Elaboration of a Benchmark study describing how companies have implemented the DCU Model
  - Design and implementation of a global shared application integration service in Chennai, India
  - Assistance in the creation of an integrated environment for global application support leveraging best practices and standard processes globally
  - Development and coordination of a risk assessment plan for all DST 2007 impacted applications and infrastructures

Formations

• Pace University Lubin School Of Business (New York, Ny)

  New York, Ny 2003 - 2004 Bachelor of Business Administration

Réseau

• David LHERIAU

• Elodie BERNADET

• Eric KWEFFI

• Eric RAIMBAULT

• Karl DA COSTA

• Philippe BOUPDA

• Stéphane DENAUX

• Stephen KAMGA

• Sylvère Landry KAMENI

• Vanessa C. NGALLE, CIA, CFE