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Claude Christelle JACKSON

Paris

En résumé

Christelle Jackson is a result-oriented Manager at Weave Airmis. She has over 9 years of international experience advising multinational companies on Business / IT strategy and transformation solutions driving innovation and productivity. She has valuable knowledge of the Banking, Oil and Gas, Public Transportation and Life Sciences industries. Lean Six Sigma and ITIL certified, Christelle other core skills reside in IT governance, change management and project management. Prior to joining Weave Airmis, she was employed by Ernst & Young for 6 years (in Paris and New York) and BearingPoint for 3 years (in New York). Throughout her career, she has received numerous awards in recognition of operational excellence.

Mes compétences :
ITIL
Gestion de projet
Stratégie IT
Conduite du changement
Certification ITIL

Entreprises

  • Airmis - Manager

    Paris 2013 - maintenant Banking Industry (since 5 months) - Global IT Strategy Deployment and International Coordination
    - Deployment of an operational risk management strategy / operational processes and tools to the international regions : AMER, ASIA and Western Europe
    - Coordination / relationship management of the operational teams in the regions

    Human Resources Management
    - Team supervision on multiple clients engagement, performance reviews
    - HR activities (coaching / career management of junior resources)

    Client Relationship Management / Business Development
    - Client relationship management: quality and client satisfaction management ; invoicing management
    - Business development: response to clients requests; responsible for multiple requests for proposal

  • EY (Ernst & Young) - Manager IT Advisory

    Courbevoie 2010 - 2013 Oil and Gas Industry (7months) - Global IT Governance and IT Shared Services Organization Improvement
    - IT governance diagnosis of IT Management Group (CIO Group, Business Directors and CIO of the different business lines and subsidiaries in France, UK, Italy and Poland)
    - Elaboration of an IT governance target state strategy declined into 3 distinct scenarios
    - Definition of IT governance principles, sample engagement letters, CIO Group organization and roadmap based on the chosen scenario
    - Elaboration of a strategic reporting for the IT Group
    - IT shared services center organization diagnosis and design of the new Organization

    Public Transportation (1 year) – Services Center Governance and Service Level Agreement Definition
    - Definition of governance model to evaluate the performance of IT service centers at company and elaboration of key performance indicators
    - Definition of a service level agreement between company and Amadeus declined into operational level agreements between the different operational teams of company
    - Identification and deployment of operational improvement plans

  • EY (Ernst & Young) New York - Senior Consultant

    2007 - 2010 Pearson (3 months) – Finance Transformation Assessment
    - Diagnosis of the financial shared services strategy organization
    - Development of benchmarks and target state organizational strategy

    Global Specialty Metals (3 months) – Global ERP Vendor Selection
    - Assessment of finance processes and identification of related requirements for all regions (US, Brazil and Argentina);
    - Development of an ERP vendor selection methodology

    Cushman and Wakefield (3 months) – Global Finance Transformation Assessment
    - Global Assessment of existing finance technology platforms and applications (France, US, Russia, Canada and Germany);
    - Development of global financial systems future state and roadmap

  • BearingPoint New York - Consultant

    2004 - 2007 Pfizer (1 year) – Global IT Transformation, Change Management and Business Case Development
    - Business case development highlighting potential ROI on the Data Center Utility (DCU) deployment
    - Elaboration of a Benchmark study describing how companies have implemented the DCU Model
    - Design and implementation of a global shared application integration service in Chennai, India
    - Assistance in the creation of an integrated environment for global application support leveraging best practices and standard processes globally
    - Development and coordination of a risk assessment plan for all DST 2007 impacted applications and infrastructures

Formations

  • Pace University Lubin School Of Business (New York, Ny)

    New York, Ny 2003 - 2004 Bachelor of Business Administration

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