Menu

Corinne ARIES

SAINT MÉDARD EN JALLES

En résumé

Après 5 ans de résidence aux USA (CA & TX), je parle couramment anglais et spécifiquement au niveau technique du fait de mes études d'informatique. Mon expérience se situe au niveau de la gestion des identités (annuaires LDAP & Bases RDBMS). Ma mission consiste a fournir du support technique, des sessions de tests, et du development pour le logiciel COGNITUM.

Mes compétences :
Informatique
JQuery
Java EE
JavaScript
SQL
Websphere
MySQL
Tomcat
Weblogic
Java Platform
Oracle
HTML
LDAP
JBoss
JSF
Linux
Git
Intellij idea

Entreprises

  • Cognitum software GmbH - Senior consultant

    2019 - maintenant Participation aux différé projets d’applications de gestion des accès et d’identités - goRoles, goIdentity, Cognitum. Mes activités regroupent le développement, les tests et le support technique pour ces produits.

  • ITCONCEPTS professional GmbH - Consultant & Support

    2011 - 2019 Java development, Technical support & Tests senior consultant for the software COGNITUM, identity and access management software based on LDAP and RDBMS data. Software features include workflow, scheduler, web services...

  • BMC Software - Technical Support Specialist

    Courbevoie 2003 - 2007 Technical Support Specialist for Directory Manager product (level 1,2 & 3 out of 3 levels). Provide technical support for 80 major customers in 7 different countries, necessitating an excellent level in the English language (technical, conversational and written), as well as an intimate knowledge of all 5 previous product releases. Work dynamically to provide statement, understanding, analysis, troubleshooting, duplication and ultimately resolution to complex customer problems, often specific to a particular customer’s environment, and to feedback the best solutions to the customer within an extremely aggressive time line. Tracking and prioritization of all trouble-tickets. Liaison with multi-functional groups (test, software design, development, consultants, sales, marketing) within Calendra sites, both in France and in other countries. Provide strategic information to potential customers in liaison with the Calendra Sales Department, thus helping to grow our market share. Reporting of customer misinterpretation to help improve future product documentation. Building of the Technical Support online database, providing quick turn-around solutions to customer problems/inquiries for which there are already solutions in existence. Communicate to and advise customer of product upgrades which may be advantageous to their particular environment.

  • Calendra - Quality Insurance Specialist

    2002 - 2003 Quality Insurance Engineer for Directory Manager products. Tests of new releases of Calendra Directory Manager include writing, updating and dispatching the test scenarios to optimize test session according to team's availability and competences, validation of the product on main platforms under releases date objectives. This position requires a permanent learning and knowledge of all areas of the products (forms, web services, directories, web servers) as well as a good understanding of the future features of the software and the way to test them. Temporary management of testing team.

  • Calendra - Technical Support Specialist

    2000 - 2002 Technical Support Specialist for Directory Manager product. Provide technical support for 80 major customers in 7 different countries, necessitating an excellent level in the English language (technical, conversational and written), as well as an intimate knowledge of all 5 previous product releases. Work dynamically to provide statement, understanding, analysis, troubleshooting, duplication and ultimately resolution to complex customer problems, often specific to a particular customer’s environment, and to feedback the best solutions to the customer within an extremely aggressive time line. Tracking and prioritization of all trouble-tickets. Liaison with multi-functional groups (test, software design, development, consultants, sales, marketing) within Calendra sites, both in France and in other countries. Provide strategic information to potential customers in liaison with the Calendra Sales Department, thus helping to grow our market share. Reporting of customer misinterpretation to help improve future product documentation. Building of the Technical Support online database, providing quick turn-around solutions to customer problems/inquiries for which there are already solutions in existence. Communicate to and advise customer of product upgrades which may be advantageous to their particular environment. Training mission (2 months) in Washington DC to build and train the US technical support team.

  • STMicroelectronics - Team manager

    1988 - 1996 Manager of a team of 15 operators on a production shift within a major semiconductor manufacturer. Responsible for all aspects of the team, including work scheduling and prioritization. Interaction with production and engineering groups to proactively anticipate and communicate problems. Responsible for the communication of end of shift status of the production line. Active member of the training team, and “gold category” participant in the employee improvement suggestion scheme.

Formations

Réseau

Annuaire des membres :