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Sap
- Customer Success Manager
Paris
2017 - maintenant
Currenty working as an Enterprise Support Advisor (ESA) responsible for driving customer adoption through successful onboarding and utilization of Enterprise Support services, collaborating with PreSales, Support, Sales, Development, Consulting and Partners (etc) to improve customer experience with SAP solutions. This includes problem solving, milestone development and ongoing state of the customer reviews to ensure that customers maximize their usage of SAP innovations and services.
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SAP
- Data quality manager
Paris
2012 - 2017
SAP Global – Enterprise Data Management - Sales Support Senior Specialist
• Review, analyze, and ensure the quality of data in CRM
• Interact with Business teams – Sales operations, F&A, data/vendor to provide high quality data
• Project management achievements include : multiple address project (identify accounts with their business usage), migration of legacy system data and change management (Multiposting…)
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SAP France
- Project Management Officer : implementation of Shared Services Center
Paris
2011 - 2012
• Designed work streams, process mapping and headcount resourcing for Order to cash shared services in Licence, maintenance, consulting and education
• Contributed to change management
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SAP France
- Project Management Officer : stress@work assessement
Paris
2010 - 2010
• Collected information for internal and external audits : task definition, process flaws, workload assessment in Licence Contract Departementst, consulting billing, Legal, marketing, Resource management, Sales.
• Performed root cause analysis for stress@work
• Supported HR management to mitigate risks
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SAP
- Business Operations M&A - Sales Support Expert
Paris
2008 - 2009
• Examined BOBJ sales and marketing business processes to support change management
• Enabled the awareness and adoption of new technologies and processes by encouraging alignment, understanding organizational impacts and developing appropriate interventions to minimize business disruption.
• Conducted end user training and ensured post migration support
• Contributed to data migration and post migration cleansing and enrichment
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SAP France
- Senior Marketing Specialist
Paris
2004 - 2008
• Created scalable processes to ensure best practices in planning, campaign and lead management, in relation with Global Marketing team
• Conducted complex data analyses used to inform strategic decisions by stakeholders.
• Created and maintained metrics reports on marketing and sales activities, effectiveness, and business impact, in order make recommendations on areas for optimization.
• Cooperated with sales operations to develop new strategies to grow sales pipeline, and consistently meet targets
• Managed technical aspects of key marketing systems (marketing automation, CRM , ISP …) used to manage data, generate, distribute, and report on leads.
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SAP
- Inactive
Paris
1999 - 2002
Inacive
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SAP France
- SAP internal project manager
Paris
1997 - 2004
• Drove the expansion of the CRM software to become the key platform to manage business opportunities, harmonize sales process and optimize customer relationship management.
• Supported the roll out of CRM including training of the commercial, Marketing, Field services teams and sharing of best CRM practices
• Project Manager roll out of Global Projects : ASAP, Solution Reviews (for Field Services) ; SBO@SAP (for Sales
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BRIDGESTONE France
- SAP Project Manager
MASSY
1994 - 1997
R/3 project manager, Europe
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SAP France
- Consultant
Paris
1991 - 1994
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Association Française contre les Myopathies
- Volunteer Coordinatoe
TREMBLAY EN FRANCE cedex
1988 - 1989
