IKON Office Solutions
- IT Project Manager
1997 - 2004
Leader in Document Printing and Management Solutions, Atlanta, Georgia, USA
1999 - 2004: IT Project Manager, Corporate PMO Office
Responsible for managing information technology projects and conducting audit assignments in line with the company’s restructure and productivity reinforcement strategy.
• Site studies, requirements and problems analysis, solutions design and implementation,
• Scope, schedule, cost and quality management on all IT projects and audit plans,
• Procurement and deployment of resources necessary for the implementation of IT projects and audit assignments,
• Risk identification and assessment, development of risk mitigation strategies and contingency plans,
• Management of technical personnel on projects and audit assignments, mentoring in integrating matrix work environments.
Main projects and audit assignments achieved:
- Performed site IT audits prior to relocation and/or consolidation,
- Managed the relocation/consolidation of several sites (transfer/consolidation of data, voice and computer networks and systems),
- Planned and implemented the Enterprise-wide Oracle CRM project pilot phases for 4,000 end-users and 60 sites (managed the procurement, imaging and setup of computer upgrades, and the implementation of LAN infrastructure upgrades),
- Participated in the creation and launch of a call center (coordinated the procurement and implementation of the LAN infrastructure and managed the relocation of 600 end-users),
- Audited the company’s global asset management/inventory application (discovered/fixed a major design flaw),
- Audited the Y2K project readiness (IT voice upgrade activities).
1998 – 1999: Project Coordinator, Technology Services BU
Responsible for the follow-up of commercial contracts and the deployment and management of technical and engineering ressources for information technology projects.
• Performed an audit on the newly deployed accounting system and discovered misallocated funds on major accounts,
• Developed cost and revenue control/tracking tools for projects financial validation and customer invoice accuracy.
1997 – 1998: Operations Support Specialist, Network Center BU
Responsible for managing change order requests and internal charge-backs for the implementation of the Enterprise wide-area network (WAN) to 700 sites.
• Improved the project's change management process,
• Audited the project's financial plan and optimized the internal invoicing/charge-back system.
