David MONDON

En résumé

Entreprises

• Oracle - Principal Program Manager

  Colombes 2013 - maintenant Manage high level customer escalation
  Provide remote and on-site assistance and solution delivery
  Participate in defining storage architecture and HW solution with pre-sales
  Train customers, partners, field engineers and consultant to technology, implementation and best practice
  Liaise with dev team to improve usability and meet customer expectations
  Manage day to day activities and reporting of team members
  Supervise and coordinate team effort in EMEA

• Oracle - Advanced Service Engineer

  Colombes 2011 - 2013 Advanced Service Engineer - Storage at Oracle
  Providing customer with advanced technical information, realizing SAN/Storage implementation and replication expert

• Pillar Data Systems - Professional Services Consultant

  San Jose 2010 - 2011 Design and implement storage solutions based on Pillar Data Systems and partners product portfolio.

• Pillar Data Systems - EMEA Senior Support Engineer

  San Jose 2008 - 2010 Phone based support for SAN/NAS issues on all Pillar Data hardware and software
  Actively support the customer in all aspects through to problem resolution
  Manage escalations and if necessary, engage support staff.
  Provide support on Qlogic, Emulex, McData, Brocade and Cisco hardware and software.
  Provide support on VMWare

• Dell - Senior Storage Analyst

  MONTPELLIER 2006 - 2008 Phone based support for advanced server hardware issues on all Dell Server's range (generation 4 to 9) and Dell/EMC Storage and Fibre Channel hardware and software
  Actively support the customer in all aspects through to problem resolution
  Manage escalations and if necessary, engage support staff.
  Act as mentor for New Hires.

• EMC - Customer Service Engineer

  Bezons 2003 - 2005 Perform installations, preventive and remedial maintenance of EMC equipment at customer locations and in different operating environments, with limited supervision as directed by management.
  Adhere to administrative policies and escalation procedures.

Formations

• Lycée Edgar Quinet

  Bourg En Bresse 1995 - 1997 BTS Assistant de gestion PME-PMI

• Lycée Paul Painlevé

  Oyonnax 1991 - 1995 Baccalaureat ES
  
  options: Anglais, Lettres, Theatre

Réseau

• Fabien FLEURIER

• Ludovic BORNOVILLE

• Olivier PARCOLLET

• Philippe BOUCHAREL