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David MONDON

Colombes

En résumé

Mes compétences :
Storage Area Network
Virtualisation
Switches
Microsoft
Linux
Architecture de l'information
Solution architect
Implementation
Management
Gestion de crise
Servers
Training

Entreprises

  • Oracle - Principal Program Manager

    Colombes 2013 - maintenant Manage high level customer escalation
    Provide remote and on-site assistance and solution delivery
    Participate in defining storage architecture and HW solution with pre-sales
    Train customers, partners, field engineers and consultant to technology, implementation and best practice
    Liaise with dev team to improve usability and meet customer expectations
    Manage day to day activities and reporting of team members
    Supervise and coordinate team effort in EMEA
  • Oracle - Advanced Service Engineer

    Colombes 2011 - 2013 Advanced Service Engineer - Storage at Oracle
    Providing customer with advanced technical information, realizing SAN/Storage implementation and replication expert
  • Pillar Data Systems - Professional Services Consultant

    San Jose 2010 - 2011 Design and implement storage solutions based on Pillar Data Systems and partners product portfolio.
  • Pillar Data Systems - EMEA Senior Support Engineer

    San Jose 2008 - 2010 Phone based support for SAN/NAS issues on all Pillar Data hardware and software
    Actively support the customer in all aspects through to problem resolution
    Manage escalations and if necessary, engage support staff.
    Provide support on Qlogic, Emulex, McData, Brocade and Cisco hardware and software.
    Provide support on VMWare
  • Dell - Senior Storage Analyst

    MONTPELLIER 2006 - 2008 Phone based support for advanced server hardware issues on all Dell Server's range (generation 4 to 9) and Dell/EMC Storage and Fibre Channel hardware and software
    Actively support the customer in all aspects through to problem resolution
    Manage escalations and if necessary, engage support staff.
    Act as mentor for New Hires.
  • EMC - Customer Service Engineer

    Bezons 2003 - 2005 Perform installations, preventive and remedial maintenance of EMC equipment at customer locations and in different operating environments, with limited supervision as directed by management.
    Adhere to administrative policies and escalation procedures.

Formations

Réseau

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