Mes compétences :
Storage Area Network
Virtualisation
Switches
Microsoft
Linux
Architecture de l'information
Solution architect
Implementation
Management
Gestion de crise
Servers
Training
Entreprises
Oracle
- Principal Program Manager
Colombes2013 - maintenantManage high level customer escalation
Provide remote and on-site assistance and solution delivery
Participate in defining storage architecture and HW solution with pre-sales
Train customers, partners, field engineers and consultant to technology, implementation and best practice
Liaise with dev team to improve usability and meet customer expectations
Manage day to day activities and reporting of team members
Supervise and coordinate team effort in EMEA
Oracle
- Advanced Service Engineer
Colombes2011 - 2013Advanced Service Engineer - Storage at Oracle
Providing customer with advanced technical information, realizing SAN/Storage implementation and replication expert
Pillar Data Systems
- Professional Services Consultant
San Jose2010 - 2011Design and implement storage solutions based on Pillar Data Systems and partners product portfolio.
Pillar Data Systems
- EMEA Senior Support Engineer
San Jose2008 - 2010Phone based support for SAN/NAS issues on all Pillar Data hardware and software
Actively support the customer in all aspects through to problem resolution
Manage escalations and if necessary, engage support staff.
Provide support on Qlogic, Emulex, McData, Brocade and Cisco hardware and software.
Provide support on VMWare
Dell
- Senior Storage Analyst
MONTPELLIER2006 - 2008Phone based support for advanced server hardware issues on all Dell Server's range (generation 4 to 9) and Dell/EMC Storage and Fibre Channel hardware and software
Actively support the customer in all aspects through to problem resolution
Manage escalations and if necessary, engage support staff.
Act as mentor for New Hires.
EMC
- Customer Service Engineer
Bezons2003 - 2005Perform installations, preventive and remedial maintenance of EMC equipment at customer locations and in different operating environments, with limited supervision as directed by management.
Adhere to administrative policies and escalation procedures.
