Delphine SOLEM

En résumé

Entreprises

• Allianz - Risk officer

  Puteaux 2014 - maintenant

• Syspay - Fraud & Risk manager

  2012 - 2013

• BetClic - Head of Compliance and Operational risk

  2011 - 2012 Ensure cost and losses are kept to a minimum:
  1.Minimise/negate Regulatory and Licensing sanctions
  2.Prioritize the resolution of risks that represent a financial and/or reputational burden to the organisation
  
  Maintain and improve Risk & Compliance processes and practices:
  1.Assess level of compliance of processes and procedures
  2.Coordinate and facilitate implementation of risk procedures
  3.Ensure all regulatory and licensing requirements are operationally addressed
  4.Implement/maintain an Operational Risk Register and ensure all identified risks are addressed in a satisfactory and timely manner
  5.Monitor training quality
  6.Monitor the quality of data analysis reporting
  7.Ensure all SLAs are complied with
  8.Develop risk & compliance reports for senior management and Board of Directors
  9.Define risk level acceptance for all projects
  
  Support all areas of the business in maintaining and improving customer expectations:
  1.Develop and maintain a compliance culture
  2.Identify and explore creative solutions, to achieve an improved customer experience

• BetClic - Fraud Manager

  2007 - 2011 Mise en place du departement des fraudes.
  Création et mise en place des outils necessaires à la detection des fraudes (principalement fraudes au moyen de paiement).
  Suivi et amélioration des outils anti-fraude.
  gestion de l'équipe Fraude (croissance régulière de 1 personne en 2007 à 28 personnes 2010)

• BetClic - Agent du Service Client

  2006 - 2007 Répondre aux questions de nos client reçu par email.
  Résoudre les problèmes rencontrés par les utilisateur du site BetClic.
  Respecter l'engagement qualité de BetClic (réponse dans les 2 heures)

Formations

• ESGCI Paris Graduate School Of Management

  Paris 2001 - 2005 Relations Internationales