Desislava DOBRENOVA

En résumé

Entreprises

• Louis Dreyfus Commodities - Accounts Receivable Manager

  2015 - maintenant

• IBM Global Services - Operations Manager for Cisco Systems

  Bois-Colombes Cedex 2012 - 2014 - manages all aspects of Client service undertaken by the delivery team and relationship in order to ensure that all contractual service level agreements are met
  - responsible for executing the Client delivered strategy and the tactical operation of all Services
  - manages complex operational issues and acts as the primary escalation point to the client to ensure issues are resolved in a timely and accurate manner

• IBM Global Services - Finance and Administration Transition - Manchester & New Delhi

  Bois-Colombes Cedex 2012 - 2012 - relocation of services, knowledge capture and documentation, audit and compliance readiness, risk management
  - build client relationships & communication
  - knowledge cascade and team training

• IBM Global Services - Finance and Administration Business Transformation Consultant

  Bois-Colombes Cedex 2011 - 2011 -analyzes in details the current customer business situation/ activities per process/per country
  -review of performed processes derived through interviews with various team members from different countries
  -creates a management summary for the customer to enable resource allocation improvements and to increase efficiency and effectiveness across the organization

• IBM Global Services - Accounts Receivable Tower Lead

  Bois-Colombes Cedex 2011 - 2011 -manages teams and performance in Accounts Receivable department
  -takes ownership of all aspects of client service undertaken by the delivery team in order to ensure that service delivery exceeds client expectation and meets all contractual service level agreements.
  -manages complex operational issues and acts as the primary escalation point to the client to ensure issues are resolved in a timely and accurate manner

• IBM Global Services - Accounts Receivable Operations Lead

  Bois-Colombes Cedex 2010 - 2011 -ensures that plans, targets, outlooks are tracked and met, accountable for high client satisfaction
  -analyses, recommends and takes decisions on problem resolution and support efforts and ideas to improve overall financial results
  -resource supervision, performance management, reporting and team development, maintains a good team spirit through proactive communication and coaching
  -business controls, audit readiness
  -participates in the recruitment process for new hires, ensures their integration and training

• IBM Global Services - Frech Market Front Line Team Leader

  Bois-Colombes Cedex 2007 - 2010 -business controls, reporting, targets to ensure effective delivery of services
  -manages and leads team members by example
  -monitoring of the effectiveness of each team member, coaching of agents, giving feedback, follow-up of performance, involvement in their career within the company, motivation and team development
  -delegation, empowerment by involving the team in collective process
  -encourages new ideas , innovation
  -client partnering and direct communication with client’s customers
  -participation in the recruitment and selection process for new hires

Formations

• “St. St. Cyril And Methodius” University Of Veliko Tarnovo ; City University Of Seattle (Sofia)

  Sofia 1996 - 2001 Master

Réseau

• Costa RADEV