Mes compétences :
Database Marketing
Dynamics CRM
Management
Marketing direct
Entreprises
BISNODE
- Service Management Office Director
Issy-les-Moulineaux2009 - maintenantResponsible for the optimization of all business flows.
Ensure that all business flows are optimized
• Identify all processes according to the customer journey
• Clear R&R : agreed and documented
• Define end-to-end qualitative processes : minimize risk of issues, maximize efficiency
Define and implement the tools supporting these business flows
Support all teams to implement the business flows & use the right tools
Monitoring of these flows, production of KPI's to measure success criteria, evaluation through audits leading to improvement plans.
