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Cheval d'Aventure
- Destination Manager
2017 - maintenant
- Website updating (programs, prices, policies, etc.)
- Creation of products and pricing.
- Customer counseling (telephone; emails) and stays selling.
- Research and development of partnerships with new destinations
- Billings and payment collection.
- Preparation and implementation of promotions (web and on exhibitions).
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Depuis 1972, Cheval d'Aventure est en agence de voyage spécialisée dans les voyages équestres en France et dans le Monde .
J'exerce la fonction de Conseillière / Productrice impliquant les missions suivantes:
- Chef de produit : Jeunes, France et Islande… recherche de partenaires, calcul de prix, montage de produit touristique, mise à jour web sur le site , actions commerciales, inscription sur les séjours, traitement de la facturation,
- Relation B2B : coopération avec des partenaires du monde du tourisme comme les compagnies aériennes, hôteliers, centrales de réservations,
- Relation B2C : conseil et vente aux clients, billetterie sur GDS Galileo, facturation, carnet de voyage, retour client, suivi litige, suivi dossier d'assurance.
- Communication externe : mise à jour site web, présence sur les événements.
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Absolu Voyages Randocheval
- Destination manager
Vienne
2015 - 2017
- Formulation of the traveling documents (convocations, contacts, etc.)
- Preparation of the travel kit.
- Website updating (programs, prices, policies, etc.)
- Creation of products and pricing.
- Customer counseling (telephone; emails) and stays selling.
- Research and development of partnerships with new destinations
- Billings and payment collection.
- Development of new organizational tools (concept of sustainable development, archives organization, etc.)
- Preparation and implementation of promotions.
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Tour opérateur sur le segment des Randonnées à Cheval dans le Monde Entier.
Depuis 1998, Randocheval est un spécialiste du voyage à cheval, avec des randonnées équestres dans plus de 50 pays !
J'exerce la fonction de Forfaitiste impliquant les missions suivantes:
- Chef de produit : Grande-Bretagne, Portugal, Monténégro, Australie, Nouvelle-Zélande, Brésil, Stages Linguistique pour les jeunes, France… recherche de partenaires, calcul de rentabilité, montage de produit touristique, mise à jour web sur le site maison et sur des sites de référencement, actions commerciales, inscription sur les séjours, traitement de la facturation,
- Relation B2B : coopération avec des partenaires du monde du tourisme comme les compagnies aériennes, hôteliers, centrales de réservations,
- Relation B2C : conseil et vente aux clients, billetterie sur GDS Galileo, facturation, carnet de voyage, retour client, suivi litige, suivi dossier d'assurance.
- Communication externe : mise à jour site web, newsletter, présence sur les événements.
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Hilton Worldwide
- Head waiter
Puteaux
2015 - 2015
- Helping to ensure the smooth running of all guests’ requirements and Standards of Service
- Ensuring beverages are served and in the required time.
- Effective management of the time and productivity whilst at work.
- Ensuring the cleanliness and organisation of the place
- Ensuring that all the elements are present in order to secure a smooth and efficient service.
- Ensuring that appropriate mise-en-place has been prepared.
- Keeping a high Standard of personal hygiene and appearance.
- Approaching guests in the correct manner as lay out by the Hotel.
- Using the guests name whenever possible, in accordance with the Hotel Standards.
- Act in accordance with fire, health and safety regulations and follow the correct procedures when the situation arises.
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CE EVASION
- Carnettiste - Assitante technique
PARIS 2
2014 - 2015
- Preparation of the traveling documents (convocations, contacts, etc.)
- Preparation of the travel kit
- Flights research on professional websites
- Entry of names and passport information on GDS
- Archiving of the past folders
- Commercial assistance to prepare the estimates
- Subscription of travel insurances.
- Handling crisis (aircrew strikes)
- Management of the check deposits (bank & ANCV)
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Jeux Equestres Mondiaux FEI Alltech 2014 en Normandie
- Runner
Caen
2014 - 2014
Volunteer
- Transporting the artists and staff to the stages
- Driving cars or vans between locations and around stages
- Keeping the dressing room clean and tidy
- Undertaking basic research
- Answering the telephone
- Making arrangements for staff on location, such as booking excursions or ordering food
- Advising the artists about what to do in the area
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FEI World Cup Finals
- Officer at the General Commission
2014 - 2014
Volunteer
- Welcoming and advising the visitors (face to face, by telephone) and exhibitors
- Organization of the reception area
- Unforeseen and litigation Management (theft, lost children, stray animals, stand, etc.)
- Support for VIP
- Presentation of credentials.
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Far & Ride Limited
- Travel Advisor
2013 - 2013
Internship
- Participation at the World Travel Market of London
- Formulation of the traveling documents (convocations, contacts, etc.)
- Preparation of the travel kit.
- Website updating (programs, prices, policies, etc.)
- Creation of products and pricing.
- Customer counseling (telephone; emails) and stays selling.
- Research and development of partnerships with new destinations
- Billings and payment collection.
- Development of new organizational tools (concept of sustainable development, archives organization, etc.)
- Preparation and implementation of promotions.
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Relais Équestre de la Montnoirotte
- Guide in Equestrian Tourism
2013 - 2013
Internship
- Maintenance of the cavalry and stables
- Welcoming of regular and occasional customers (children, adolescents and adults)
- Support for horse riding trails
- Assistantship of the teacher during lessons
- Horse Valuation
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F.I.M.U
- Pilote de Groupe
2013 - 2013
Volunteer
- Animating and supporting group of tourists
- Managing the scheduale
- Managing formalities
- Evaluating of the tourist satisfaction
- Advising ways to adapt the event
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ABSOLU VOYAGES RANDOCHEVAL
- Travel Advisor
Vienne
2013 - 2013
Internship
- Preparation of the traveling documents (convocations, contacts, etc.)
- Preparation of the travel kit.
- Creation of a Press Contacts database
- Updating the website with Dreamweaver
- Customer council (telephone, email)
- Selling of stays.
- Subscription of travel insurances.
- Billing and customer collection
- Prospects Revival
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Equita'Lyon
- Agent au Commissariat d'Organisation
2012 - 2012
- Welcoming and advising the visitors (face to face, by telephone) and exhibitors
- Organization of the reception area
- Unforeseen and litigation Management (theft, lost children, stray animals, stand, etc.)
- Support for VIP
- Presentation of credentials.
