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Dominique DA SILVA

VIENNE

En résumé

Mes compétences :
Phoning
Partnerships
Microsoft Office 2010
IELTS
Mailing
Client Management
Banking Operations
Toeic
Accounting
Microsoft Word
Microsoft Windows 7
Microsoft PowerPoint
Microsoft Outlook
Microsoft Excel
Microsoft Access
HTML
GDS

Entreprises

  • Cheval d'Aventure - Destination Manager

    2017 - maintenant - Website updating (programs, prices, policies, etc.)
    - Creation of products and pricing.
    - Customer counseling (telephone; emails) and stays selling.
    - Research and development of partnerships with new destinations
    - Billings and payment collection.
    - Preparation and implementation of promotions (web and on exhibitions).

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    Depuis 1972, Cheval d'Aventure est en agence de voyage spécialisée dans les voyages équestres en France et dans le Monde .

    J'exerce la fonction de Conseillière / Productrice impliquant les missions suivantes:
    - Chef de produit : Jeunes, France et Islande… recherche de partenaires, calcul de prix, montage de produit touristique, mise à jour web sur le site , actions commerciales, inscription sur les séjours, traitement de la facturation,
    - Relation B2B : coopération avec des partenaires du monde du tourisme comme les compagnies aériennes, hôteliers, centrales de réservations,
    - Relation B2C : conseil et vente aux clients, billetterie sur GDS Galileo, facturation, carnet de voyage, retour client, suivi litige, suivi dossier d'assurance.
    - Communication externe : mise à jour site web, présence sur les événements.
  • Absolu Voyages Randocheval - Destination manager

    Vienne 2015 - 2017 - Formulation of the traveling documents (convocations, contacts, etc.)
    - Preparation of the travel kit.
    - Website updating (programs, prices, policies, etc.)
    - Creation of products and pricing.
    - Customer counseling (telephone; emails) and stays selling.
    - Research and development of partnerships with new destinations
    - Billings and payment collection.
    - Development of new organizational tools (concept of sustainable development, archives organization, etc.)
    - Preparation and implementation of promotions.

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    Tour opérateur sur le segment des Randonnées à Cheval dans le Monde Entier.
    Depuis 1998, Randocheval est un spécialiste du voyage à cheval, avec des randonnées équestres dans plus de 50 pays !

    J'exerce la fonction de Forfaitiste impliquant les missions suivantes:
    - Chef de produit : Grande-Bretagne, Portugal, Monténégro, Australie, Nouvelle-Zélande, Brésil, Stages Linguistique pour les jeunes, France… recherche de partenaires, calcul de rentabilité, montage de produit touristique, mise à jour web sur le site maison et sur des sites de référencement, actions commerciales, inscription sur les séjours, traitement de la facturation,
    - Relation B2B : coopération avec des partenaires du monde du tourisme comme les compagnies aériennes, hôteliers, centrales de réservations,
    - Relation B2C : conseil et vente aux clients, billetterie sur GDS Galileo, facturation, carnet de voyage, retour client, suivi litige, suivi dossier d'assurance.
    - Communication externe : mise à jour site web, newsletter, présence sur les événements.
  • Hilton Worldwide - Head waiter

    Puteaux 2015 - 2015 - Helping to ensure the smooth running of all guests’ requirements and Standards of Service
    - Ensuring beverages are served and in the required time.
    - Effective management of the time and productivity whilst at work.
    - Ensuring the cleanliness and organisation of the place
    - Ensuring that all the elements are present in order to secure a smooth and efficient service.
    - Ensuring that appropriate mise-en-place has been prepared.
    - Keeping a high Standard of personal hygiene and appearance.
    - Approaching guests in the correct manner as lay out by the Hotel.
    - Using the guests name whenever possible, in accordance with the Hotel Standards.
    - Act in accordance with fire, health and safety regulations and follow the correct procedures when the situation arises.
  • CE EVASION - Carnettiste - Assitante technique

    PARIS 2 2014 - 2015 - Preparation of the traveling documents (convocations, contacts, etc.)
    - Preparation of the travel kit
    - Flights research on professional websites
    - Entry of names and passport information on GDS
    - Archiving of the past folders
    - Commercial assistance to prepare the estimates
    - Subscription of travel insurances.
    - Handling crisis (aircrew strikes)
    - Management of the check deposits (bank & ANCV)
  • Jeux Equestres Mondiaux FEI Alltech 2014 en Normandie - Runner

    Caen 2014 - 2014 Volunteer

    - Transporting the artists and staff to the stages
    - Driving cars or vans between locations and around stages
    - Keeping the dressing room clean and tidy
    - Undertaking basic research
    - Answering the telephone
    - Making arrangements for staff on location, such as booking excursions or ordering food
    - Advising the artists about what to do in the area
  • FEI World Cup Finals - Officer at the General Commission

    2014 - 2014 Volunteer

    - Welcoming and advising the visitors (face to face, by telephone) and exhibitors
    - Organization of the reception area
    - Unforeseen and litigation Management (theft, lost children, stray animals, stand, etc.)
    - Support for VIP
    - Presentation of credentials.
  • Far & Ride Limited - Travel Advisor

    2013 - 2013 Internship

    - Participation at the World Travel Market of London
    - Formulation of the traveling documents (convocations, contacts, etc.)
    - Preparation of the travel kit.
    - Website updating (programs, prices, policies, etc.)
    - Creation of products and pricing.
    - Customer counseling (telephone; emails) and stays selling.
    - Research and development of partnerships with new destinations
    - Billings and payment collection.
    - Development of new organizational tools (concept of sustainable development, archives organization, etc.)
    - Preparation and implementation of promotions.
  • Relais Équestre de la Montnoirotte - Guide in Equestrian Tourism

    2013 - 2013 Internship

    - Maintenance of the cavalry and stables
    - Welcoming of regular and occasional customers (children, adolescents and adults)
    - Support for horse riding trails
    - Assistantship of the teacher during lessons
    - Horse Valuation
  • F.I.M.U - Pilote de Groupe

    2013 - 2013 Volunteer

    - Animating and supporting group of tourists
    - Managing the scheduale
    - Managing formalities
    - Evaluating of the tourist satisfaction
    - Advising ways to adapt the event
  • ABSOLU VOYAGES RANDOCHEVAL - Travel Advisor

    Vienne 2013 - 2013 Internship

    - Preparation of the traveling documents (convocations, contacts, etc.)
    - Preparation of the travel kit.
    - Creation of a Press Contacts database
    - Updating the website with Dreamweaver
    - Customer council (telephone, email)
    - Selling of stays.
    - Subscription of travel insurances.
    - Billing and customer collection
    - Prospects Revival
  • Equita'Lyon - Agent au Commissariat d'Organisation

    2012 - 2012 - Welcoming and advising the visitors (face to face, by telephone) and exhibitors
    - Organization of the reception area
    - Unforeseen and litigation Management (theft, lost children, stray animals, stand, etc.)
    - Support for VIP
    - Presentation of credentials.

Formations

  • IEMI - CMH

    Paris 2014 - 2015 European Bachelor

    - Sustainable development in Hospitality
    - Digital Marketing applied to Restauration
    - Insécurité internationale et gestion de crise dans le Tourisme
    - Revenue Management
    - Public Relation
    - Management and Ethics Management
    - Human Resources Management
    - Hospitality Marketing
    - Geopolitics
    - International Business Laws
    - Financial Accounting
    - Event strategy
  • Lycée Notre-Dame Ozanam (Macon)

    Macon 2012 - 2014 BTS

    - Use of Amadeus software (Air, Rail, Car et Hotel)
    - Use of Sphynx
    - Customer relationship management in tourism (selling and advicing)
    - Tourism Marketing
  • Université Besançon Franche Comte

    Besancon 2009 - 2012 Licence

    Option Développement International des Entreprises

    - Economies et Institutions Etrangères
    - Economie et Droit de l'Entreprise
    - Droit Civil
    - Informatique (CSS, XHTML, Office)
    - Droit Européen
    - Gestion des Ressources Humaines
    - Comptabilité
    - Traduction

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