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Sulzer AG
- 1st & 2nd Level IT support
2014 - 2015
Key responsibilities:
Provide IT support with the latest technologies either remote or field to all of our clients users primarily within the given region and other regions secondarily as needed
Troubleshoot client machine, network connections, business applications, and special site requirements problems
Client machine, network connectivity (LAN/WAN),mobile devices, printers, and video conferencing devices setup and configuration
Manage Active directory accounts, groups, distribution lists and resources
Manage escalations of 1st Level IT/ apprentice staff by double checking tickets before routing them to 3rd level/global support group.
Manage all tickets using the ticket tool and documents user requests within the system for reporting purposes.
Report critical issues to 3rd level support group and management as needed
Perform in adherence to Service Level Agreements and Key Performance Indicators.
Special area's of responsibility:
Train and coach new employees / apprentices
Track delivery's and equipment inventories
Maintenance of company software licenses and other device service contracts
Can be assigned IT backend tasks whenever necessary
Can be assigned to do field support in other locations as needed
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Sulzer AG
- 1st & 2nd Level IT support
2014 - 2015
Key responsibilities:
Provide IT support with the latest technologies either remote or field to all of our clients users primarily within the given region and other regions secondarily as needed
Troubleshoot client machine, network connections, business applications, and special site requirements problems
Client machine, network connectivity (LAN/WAN),mobile devices, printers, and video conferencing devices setup and configuration
Manage Active directory accounts, groups, distribution lists and resources
Manage escalations of 1st Level IT/ apprentice staff by double checking tickets before routing them to 3rd level/global support group.
Manage all tickets using the ticket tool and documents user requests within the system for reporting purposes.
Report critical issues to 3rd level support group and management as needed
Perform in adherence to Service Level Agreements and Key Performance Indicators.
Special area's of responsibility:
Train and coach new employees / apprentices
Track delivery's and equipment inventories
Maintenance of company software licenses and other device service contracts
Can be assigned IT backend tasks whenever necessary
Can be assigned to do field support in other locations as needed
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EPO
- IT Support specialist
2013 - 2014
* Provide technical and language 1st & 2nd level support to users regarding the roll out project (Office 2003 to Office 2010 and migration from Lotus Notes to MS Outlook 2010 and Lync).
* Answer questions or resolve computer problems for clients in person, via telephone or from remote location.
* Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
* Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
* Training of new colleagues.
Set up and configuration for first use on Blackberry smartphones.
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EPO
- IT Support specialist
2013 - 2014
* Provide technical and language 1st & 2nd level support to users regarding the roll out project (Office 2003 to Office 2010 and migration from Lotus Notes to MS Outlook 2010 and Lync).
* Answer questions or resolve computer problems for clients in person, via telephone or from remote location.
* Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
* Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
* Training of new colleagues.
Set up and configuration for first use on Blackberry smartphones.
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Actronic
- EMEA support engineer
2012 - 2013
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Actronic Technologies
- Technical Service and Support
2012 - 2013
EMEA Technical Service and Support Engineer The company has been taken over by Trimble (www.trimble.com)
* Provide technical support, solution and training to the company distribution network and customers.
* Provide remote IT support, technical advice and assistance on product performance, product upgrade to distributors and customers.
Maintain good relationships with existing customers and develop new business opportunities.
* Provide software support, assisting distributors to setup and configuration to meet the end customer requirement.
Assist distributors to connect the company systems to other devices or networks or software via radio modems, GPRS and Wi-Fi modems
* Assist with third party IT companies to integrate with Loadrite software products - mainly providing the protocols.
* Training: Helping to make our software products a less scary for our distributors to sell, helping them gain a better understanding of the limitations and benefits
* Travel involved and some of this are on site work in quarries, mines and construction sites. Involve office and field installation work.
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Actronic Technologies
- Technical Service and Support
2012 - 2013
EMEA Technical Service and Support Engineer The company has been taken over by Trimble (www.trimble.com)
* Provide technical support, solution and training to the company distribution network and customers.
* Provide remote IT support, technical advice and assistance on product performance, product upgrade to distributors and customers.
Maintain good relationships with existing customers and develop new business opportunities.
* Provide software support, assisting distributors to setup and configuration to meet the end customer requirement.
Assist distributors to connect the company systems to other devices or networks or software via radio modems, GPRS and Wi-Fi modems
* Assist with third party IT companies to integrate with Loadrite software products - mainly providing the protocols.
* Training: Helping to make our software products a less scary for our distributors to sell, helping them gain a better understanding of the limitations and benefits
* Travel involved and some of this are on site work in quarries, mines and construction sites. Involve office and field installation work.
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Total
- IT Support
COURBEVOIE
2011 - 2012
General Windows (XP) support, remote trouble shooting and external hardware install (printer).
Software supports (Isis).
Investigate and resolve problems or to provide technical assistance and support.
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Total
- IT Support
COURBEVOIE
2011 - 2012
General Windows (XP) support, remote trouble shooting and external hardware install (printer).
Software supports (Isis).
Investigate and resolve problems or to provide technical assistance and support.
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Total
- Benelux IT support
COURBEVOIE
2011 - 2012
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Manus Software Europe
- Dedicated International Support
2010 - 2011
Dedicated International Client support officer/Coordinator CS FR-DE-ENG and NL at Manus Software Europe
Provide support to the opening of the new branches.
Provide support to international customers.
Monitor solutions provided from colleagues.
Having contact with head offices and shops in various countries, so that things run perfectly and smoothly.
Coordination of various changes such as the launching of new software, testing, new shop opening, training etc..
When visiting the shops, need is to be made immediately for giving support, trainings etc..
Translate software, manuals and documentation from Dutch to French, German and English.
Action list follow from Primark Dublin and/or countries, or shops.
Responsible for up-to-date account business scans, notices
of all tickets etc. follow-up of Primark and monitor them on time and properly resolved.
Visits of branches.
If time available, together with colleagues initiatives to further improve and reaching a professional standard of service to customers.
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Manus software
- Client support office/Coordinator
2010 - 2011
* Support to the opening of new branches. ;
* Follow up action list from Primark Dublin and / or countries, or shops.
* Responsible for up-to-date business scans, manuals, etc.
* Monitoring of all tickets of Primark and monitor that they are resolved correctly and timely.
* Visiting branches. ;
* If time is available, along with colleagues undertake initiatives to further improve and professionalize the service to customers.
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Manus Software
- Client support office/Coordinator
2010 - 2011
* Support to the opening of new branches. ;
* Follow up action list from Primark Dublin and / or countries, or shops.
* Responsible for up-to-date business scans, manuals, etc.
* Monitoring of all tickets of Primark and monitor that they are resolved correctly and timely.
* Visiting branches. ;
* If time is available, along with colleagues undertake initiatives to further improve and professionalize the service to customers.
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Quetal Zorg
- Assistant Linux Debian
2009 - 2009
out roll project at Quetal Zorg.
Temporary volunteer job.
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Quetalzorg
- Assistant Linux Debian
2009 - 2009
out roll project at Quetal Zorg.
Temporary volunteer job.
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Octoplus
- System Administrator
2007 - 2008
* Diagnose hardware and software problems, and replace defective components.
* Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
* Confer with network users about how to solve existing system problems.
* Use of Active directry. Management of users accounts (rights, groups, policy)
* Busy with Imac. ;
* T roubleshooting the resolution of PC operational and network issues via phone and email and on site.
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Octoplus
- System Administrator
2007 - 2008
* Diagnose hardware and software problems, and replace defective components.
* Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
* Confer with network users about how to solve existing system problems.
* Use of Active directry. Management of users accounts (rights, groups, policy)
* Busy with Imac. ;
* T roubleshooting the resolution of PC operational and network issues via phone and email and on site.
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Gensym
- Customer Support Engineer
2005 - 2007
This company has been taken over by Support Engineer in a customer support group providing technical assistance to the users of Gensym's real-time business rule engine platform G2 and related products. Tasks include:
* Technical support via internet, email and phone;
* Assist in debugging customer applications;
* Develop code samples for distribution to customers;
* Manage calls and interact with development.
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Versta
- Customer Support Engineer
2005 - 2007
This company has been taken over by Support Engineer in a customer support group providing technical assistance to the users of Gensym's real-time business rule engine platform G2 and related products. Tasks include:
* Technical support via internet, email and phone;
* Assist in debugging customer applications;
* Develop code samples for distribution to customers;
* Manage calls and interact with development.
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IBM
- IBM On-Site Support IT Specialist
Bois-Colombes
1998 - 2005
Providing On-Site IT support, including:
* Support of users with access to local area networks;
* Supplying circumvention for service malfunctions;
* Distribution of hardware and software;
* Support of users having requests on, or users having problems with computer services;
* Hardware and software troubleshooting, maintenance, upgrade and configuration;
* Providing of IT system services for front-end and network connected IT systems and Peripherals;
* Responsible for IBM Windows Images. PC/Laptop with all needed and specific appl.ready to use for users.
Further projects as an On-Site IT specialist included:
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IBM
- IBM On-Site Support IT Specialist
Bois-Colombes
1998 - 2005
Providing On-Site IT support, including:
* Support of users with access to local area networks;
* Supplying circumvention for service malfunctions;
* Distribution of hardware and software;
* Support of users having requests on, or users having problems with computer services;
* Hardware and software troubleshooting, maintenance, upgrade and configuration;
* Providing of IT system services for front-end and network connected IT systems and Peripherals;
* Responsible for IBM Windows Images. PC/Laptop with all needed and specific appl.ready to use for users.
Further projects as an On-Site IT specialist included:
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IBM EMEA Help Net
- Associate Software Engineer
1996 - 1997
Support for Lotus Notes end users, network connectivity, Internet, TCP/IP, LAN support. Monitored and analysed problems for improvement of quality service.
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IBM EMEA Help Net
- Associate Software Engineer
1996 - 1997
Support for Lotus Notes end users, network connectivity, Internet, TCP/IP, LAN support. Monitored and analysed problems for improvement of quality service.
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IBM EMEA
- Customer Support Representative
Bois-Colombes
1995 - 1996
* Troubleshooting und problem solving;
* Investigation and analysis of problems;
* Communication with software developers;
* Timely problem resolution and high customer satisfaction levels;
* Language support in French, German, English and Dutch.
Additionally, as the German interface, I was responsible for every request related to the IBM internet access from German-speaking users.
As the European Bulletin Board System coordinator I was responsible for 25 EMEA countries with 5 files per country accessible.
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IBM
- Support
Bois-Colombes
1995 - 2010
Assistant Linux Debian out roll project at Quetal Zorg. April2009-August 2009
System Administrator at Octoplus May 2007- May 2008
Diagnose hardware and software problems, and replace defective components.
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Confer with network users about how to solve existing system problems.
Customer Support Engineer, Gensym September.2005-april 2007
Support Engineer in a customer support group providing technical assistance to the users of Gensym’s real-time business rule engine platform G2 and related products. Tasks include:
Technical support via internet, email and phone;
Assist in debugging customer applications;
Develop code samples for distribution to customers;
Manage calls and interact with development.
IBM On-Site Support IT Specialist, IBM 05.1998 - 06.2005
Providing On-Site IT support, including:
Support of users with access to local area networks;
Supplying circumvention for service malfunctions;
Distribution of hardware and software;
Support of users having requests on, or users having problems with computer services;
Hardware and software troubleshooting, maintenance, upgrade and configuration;
Providing of IT system services for front-end and network connected IT systems and Peripherals;
Responsible for IBM Windows Images.
Further projects as an On-Site IT specialist included:
Roll out of IBM Hardware at ABB Site in Rotterdam (11.2004)
Responsible for the roll out of IBM Hardware at ABB in Rotterdam, including the reception and distribution of hardware, data backup and new installation of all systems.
Project: Roll out of IBM Hardware at SC Johnson (10.2000)
Technical Analyst Team Leader during the rollout of IBM hardware at SC Johnson.
Associate Software Engineer, IBM EMEA Help Net 01.1996 10.1997
Support for Lotus Notes end users, network connectivity, Internet, TCP/IP, LAN support. Monitored and analysed problems for improvement of quality service.
Customer Support Representative, IBM EMEA Internet Helpdesk 01.1995 – 12.1996
First and Second Level Support, including:
Troubleshooting und problem solving;
Investigation and analysis of problems;
Communication with software developers;
Timely problem resolution and high customer satisfaction levels;
Language support in French, German, English and Dutch.
Additionally, as the German interface, I was responsible for every request related to the IBM internet access from German-speaking users.
As the European Bulletin Board System coordinator I was responsible for 25 EMEA countries with 5 files per country accessible.
Sous-chef, various Dutch restaurants 10.1993 – 12.1994
Assisted the Executive Chef. Oversaw the day-to-day culinary operations. Monitored food quality. Managed large and small teams of staff.
Sous-Chef, Hotel Santa Fé in Euro Disney 01.1992 – 09.1993
In charge for a team of 25 persons from 16 different countries.
Responsible for the management of all culinary operations on a daily basis including, product presentation, cost control, timing, execution of quality service and food. Scheduled and trained staff. Maintained the cleanliness, organization, safety and sanitation of all culinary areas.
Cook, Michelin stars hotels and restaurants 07.1987 – 12.1991
Worked in different restaurants in Paris and Munich, advancing from Commis to Sous-Chef.
Education and training
Advanced Networks MCSE, Landis University 10.1997 – 04.1998
Networks Essentials, Administering Microsoft Windows NT 4.0, LAN/WAN technologies, Administering and configuring Windows 2000 professional and server.
Trainings at Euro Disney 1992 - 1993
Train the Trainer, Personnel Administration, Professional Image, Motivation Leadership, Managing for Efficiency, Time Management, Select the Best, Perform Appraisals
Hotel Business studies 1988 - 1991
Paris Hotel School 1983 - 1986
Voluntary work
Volunteered with Humanitarian Organization “Motherhood”
Collected food, toys and clothes for Kosovo refugees. Responsible for organizing the convoy to Albania and distributing the packages to the refugees.
Learned a blind skiing.
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IBM EMEA
- Customer Support Representative
Bois-Colombes
1995 - 1996
* Troubleshooting und problem solving;
* Investigation and analysis of problems;
* Communication with software developers;
* Timely problem resolution and high customer satisfaction levels;
* Language support in French, German, English and Dutch.
Additionally, as the German interface, I was responsible for every request related to the IBM internet access from German-speaking users.
As the European Bulletin Board System coordinator I was responsible for 25 EMEA countries with 5 files per country accessible.
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Le garage
- Sous-chef
1993 - 1994
Assisted the Executive Chef. Oversaw the day-to-day culinary operations. Monitored food quality. Managed large and small teams of staff.
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Euro Disney
- Sous-chef
1993 - 1994
Assisted the Executive Chef. Oversaw the day-to-day culinary operations. Monitored food quality. Managed large and small teams of staff.
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Euro Disney
- Sous chef
1992 - 1994
Ouverture Hotel Santa Fe en tant que sous chef.
Dirige une équipe entre 10 et 30 employées, incluant 16 nationalités différentes.
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Euro Disney
- Sous-Chef
1992 - 1993
In charge for a team of 25 persons from 16 different countries.
Responsible for the management of all culinary operations on a daily basis including, product presentation, cost control, timing, execution of quality service and food. Scheduled and trained staff. Maintained the cleanliness, organization, safety and sanitation of all culinary areas.
Personnel Administration, Professional Image, Motivation Leadership, Managing for Efficiency, Time Management, Select the Best, Perform Appraisals
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Euro Disney
- Sous-Chef
1992 - 1993
In charge for a team of 25 persons from 16 different countries.
Responsible for the management of all culinary operations on a daily basis including, product presentation, cost control, timing, execution of quality service and food. Scheduled and trained staff. Maintained the cleanliness, organization, safety and sanitation of all culinary areas.
Personnel Administration, Professional Image, Motivation Leadership, Managing for Efficiency, Time Management, Select the Best, Perform Appraisals
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Divers
- Divers
1988 - 1991
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Divers
- Cook
1987 - 1991
Michelin stars hotels and restaurants
Worked in different restaurants in Paris and Munich, advancing from Commis to Sous-Chef.
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Michelin
- Cook
FERRAND
1987 - 1991
stars hotels and restaurants
Worked in different restaurants in Paris and Munich, advancing from Commis to Sous-Chef.
