Doug LISTER

En résumé

Entreprises

• Bell Canada - Business Analyst

  Montreal 2005 - maintenant Siebel/Savvion BPM/Microsoft SharePoint 2007/Visionael/CA Spectrum
  
  * Provided Analysis on Enterprise and SMB projects where EOM (Siebel CRM )was involved ;
  * Initiated a Proof of Concept Project for Savvion Business Process Management software, set up the server environment and did some HTML development work to define forms and processes for Governance. ;
  * Successfully implemented a solution to integrate Visionael(Network Discovery& Design tool) and Maximo (IBM Asset Management ) tool ;
  * Analyzed and Implemented software and server requirements for Bell Canada Entreprise group for Knowledge Management Tool (based on Microsoft SharePoint 2007) for a ``Request for Proposal'' library ;
  * Initiated a Proof of Concept Project for Computer Associates Spectrum Software installation and integration for the support of Voice Over IP Managed Services ;

• Bell Canada - Business Analyst-Systems

  Montreal 2005 - maintenant

• Bell Canada - Network Manager-Layer 2 Support

  Montreal 2003 - 2005 * Provide Remedy/EOM database support Layer 1 and 2 ;
  * Represented Network Provisioning on New Product Introductions/New Technology Introduction and New Product Introduction- Lite projects. Partnered with IS/IT to develop pertinent solutions and documentation. ;

• Bell Canada - Network Manager & Tech Support - IP Services and Provisioning

  Montreal 1997 - 2003 * Managed multiple complex projects for Network Building for OSI layers 3 and 4, Network Architecture and Peering / Transit. ;
  * Developed ARS / Focus OTS schemas to simply, provide solutions to reduce workload for the FOCUS end user ;
  * Provided requirements for NPI/NTI network rollouts as the Single Point of Contact for IP. Developed and published all related process documentation for the IP Network Provisioning team. ;
  * Provided technical support to district on Remedy, Microsoft and Cisco related applications ;
  * Partnered with Revenue and Service Assurance to provide customized solutions for problem resolution.
  
  Accomplishments:
  
  -Designed and augmented the FOCUS OTS-Orders schema to simplify order processing in the IS&P and NPCO Provisioning groups
  
  -Developed a web based BB/IP Specialist Workload Tool using Microsoft Access and FrontPage to simplify and streamline processes
  
  -Established systems methods, processes and carrier relationships for IP peering and transit links.
  
  -Team Subject Matter Expert on Focus / ARS / Remedy based client tool. I was the single point of contact for customers, peers and downstream teams.

• Bell Canada - Network Operations Manager-Level 2 Support

  Montreal 1997 - 2005 -Represented Network Provisioning on New Product Introductions/New Technology Introduction and New Product Introduction- Lite projects. Partnered with IS/IT to develop pertinent solutions and documentation
  -Managed multiple complex projects for Network Building for OSI layers 3 and 4, Network Architecture and Peering / Transit.
  -Developed ARS / Focus OTS schemas to simply, provide solutions to reduce workload for the FOCUS end user
  -Provided requirements for NPI/NTI network rollouts as the Single Point of Contact for IP. Developed and published all related process documentation for the IP Network Provisioning team.
  -Provided technical support to district on Remedy, Microsoft and Cisco related applications
  -Partnered with Revenue and Service Assurance to provide customized solutions for problem resolution.

• Sympatico - Technical Support & Business Office Mgr

  1995 - 1997 Technical Support Specialist - Sympatico
  
  -Participated in the successful launch of the Sympatico Internet service and provided technical support to residential customers.
  
  -Participated in the successful establishment of the Sympatico Business Office.
  
  -Managed 10-20 employees in a Business Office environment.
  
  Accomplishments:
  
  * Assisted in the design of the Subscriber Browser database for the Sympatico Business Office to manage customers billing records.
  
  * Assisted in the design of the Sympatico Web Care to process customer changes online.
  
  * Received Recognition Certificate for the successful launch of the Advantage Internet Business Network
  
  Education / Professional Development
  
  Algonquin College:

• Certification-York University - Business Analyst

  1995 - 1995 Certificate of Completion - Microsoft and Lotus Office Systems (
  Member of the IIBA (International Institute of Business Associates)
  
  
  Technical:
  
  -SME on Remedy based systems - (Subject Matter Expert/Layer 2 support), EOM (Siebel), Savvion BPM, Visionael, CA Spectrum, CA eHealth, Microsoft SharePoint 2003 and Microsoft SharePoint 2007
  
  -In depth knowledge of IP networks
  
  -In depth knowledge of browser programs such as Netscape and Internet Explorer
  
  -In depth knowledge of Outlook, Word, Excel, PowerPoint, Access, Visio, Front Page, Windows 95, Windows 98, Windows XP, Windows 2000,Windows NT , Microsoft SharePoint 2003, Microsoft SharePoint 2007, Blackberry devices and CA Spectrum.

Formations

• York University (Toronto)

  Toronto 2005 - 2007 Business Analysis

Réseau

• Alain THIBAULT

• Florence CAMPENON

• Frederic ESTIENNE

• Jean-Louis VEILLEUX

• Nathalie APRIL

• Steve BENI