En résumé

Mes compétences :
Capacité relationnelle
Capacité d'adaptablilité
Marketing opérationnel
Intelligence économique
Travail en équipe
Gestion de projet
Marketing international
Référencement naturel
Community management
International business development
Réseaux sociaux
Microsoft Office
Adobe Photoshop


  • Google - Quality Control Analyst and Training Mentor

    Paris 2015 - maintenant QCA Responsibilities:

    - Liaising with Global Escalations team to quickly handle critical and time-sensitive escalations, protecting Google’s brand
    - Make deep dive investigation and root cause analysis of high profile issues with local listings
    - Analyzing data's accuracy and reliability according to Google's policy, editing it and taking responsibility for publishing it onto the front end (internet).
    - Managing relationships with these businesses, advising them on the different opportunities to generate a successful impact and maintain a strong visibility of their profile. (France, UK, Switzerland and Canada)

    Training Mentor Responsibilities:
    - Giving trainings to new hired operators or under-performing evaluators
    - Giving feedbacks and participating to meetings with team leads to plan the trainings
    - Point of contact for policy questions in a multicultural team (100 evaluators)
    - Proactively Identified trends and found solutions for the training of the operators onsite
  • Google -  Data Quality Analyst

    Paris 2014 - 2015 - Reviewing and researching patterns in data, focusing on details and taking action to improve data accuracy
    - Identifying issues or inconsistencies in data and proactively question data quality
    - Making phone calls to business representatives to retrieve and/or verify information
    - Working as part of a large project team on several different projects simultaneously
    - Ensuring high level of customer satisfaction and reinforcing the professional image of Google to business owners
    - Working on different markets: UK, US, Canada, Switzerland, France
  • Clopinette - Webmarketing & E-commerce project manager

    2013 - 2013 - E-marketing project management: website improvements, product sheets & pictures
    - E-commerce control: affiliation, clients’ prospection, e-mailing, partnerships
    - Search engine optimization
    - Benchmark of competitive strategies
    - Environmental scanning: technology, competitors & market
    - Telemarketing for B to B customers, customers relations management
  • ARCHOS - Marketing Development - Marketing project manager

    Igny 2012 - 2012 - Responsible for the development of the new digital music players range throughout European
    - Environmental scanning: market, competitive, technological, marketing, brand image
    - English and French specifications sheets writing
    - Packaging for MP3 players and tablets accessories design
  • EDF - Customer relations manager

    Paris 2011 - 2012 - Service contraction and the contract termination
    - Front Office (phone) and Back Office management (administrative) for the customers portfolio
    - Customer advices to reduce their energy consumption
    - Commercial and promotional plans
  • Vivats - Marketing & Communication Project Manager

    Marcq en Baroeul 2010 - 2010 - Analysis of the internal management and improvement proposals in-line with the legal status
    - Elaboration of the communication plan and marketing positioning
    - Management of the relationship between the agency and partners for a media campaign