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Ooredoo - iHorizons
- Project Manager, Digital Experience-Marketing
2015 - maintenant
* Plan, monitor and control the project execution and budget consumption.
* Act as the central point of contact for the sponsor, business and project team on all project matters and all base line requirements.
* Team management and resources planning.
* Day to day customer interaction.
* Risk and issues assessment. ;
* Performed Project Management functions for the following selected projects:
* Ooredoo Qatar Portal revamp ;
* Revamping the whole Ooredoo's website.
* Revamping the Online Shop.
* Ooredoo Tv website ;
* Creation of a brand new website for the Ooredoo tv. ;
* Ooredoo Qatar App Duo ;
* Involved in the full testing process of the new application.
* Ooredoo Qatar ISISS (In Store Interactive Self Service System
* Revamping of the screen with a completely new customer's experience.
* Ooredoo Qatar Scorecard Application ;
* Managed the creation of an enterprise application for Ooredoo Executive Management to enable them to view and monitor the scorecard rating of various departments within the organization.
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HSBC
- Business Performance Officer
Paris
2014 - 2015
* Leading on setting targets to support the business plan, designing the data collection mechanisms, collating data, reporting data.
* Lead on setting targets to support the delivery of the business plan, providing regular reports to the head of Business Performance.
* Act as Project Manager of key business projects and programs on behalf of the Customer Experience Manager.
* Establish and maintain effective project management procedures for the business.
* Lead on an annual review of the business cycle and document and monitor its operation.
* Work with staff across the organisation to develop processes.
* Portfolio Management. ;
* Develop and deliver presentations, training sessions and demonstrations.
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Liberty Suites Hotel
- Assistant Sales & Marketing Manager
2013 - 2013
* Setting up an e-mailing, faxing campaign, elaboration of a commercial speech and telephone prospecting. Meetings with clients.
* Production of presentation materials of the hotel (Power Point, booklet).
* Identifies and analyzes competition, both locally and regionally.
* Negotiates contracts with companies from different fields. To set goals and track our results.
* Maintains all sales systems, such as sales records and reports, conference calendar, traces of history and potentials, logs of groups not previously accommodated and mailing lists.
* Identifies, develops, and maintains property sales and marketing objectives, plans, and programs in accordance with the hotel's mission statement.
* Ensures the prompt and systematic servicing of all business accounts (i.e., tracing, booking, contracting, communicating with hotel departments, and following up with group for feedback and future bookings).
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Louis Vuitton
- Assistant Project Manager
Paris
2012 - 2012
: Assistant Project Manager in Information Systems,
Assisting the IT Project Manager on the evolution of the company's pricing software from evaluation, conception and completion.
* Piloting phase: Organization and planning of projects.
Coordination of the various project actors.
Holding weekly internal meetings on progress.
* Design phase: Work and definition of needs with the business users.
Participation in workshops to identify impacted interfaces, formalization of documents used as a basis for validations and project stakeholders.
Participating in the implementation of the functionalities.
Producing timing, costing and scoping documentation.
Ability to understand the client's needs and therefore provide them with independent professional advice and guidance.
Setting budgets and agreeing project time scales and deadlines with clients.
Able to sell the benefits of projects to their target audiences.
* Testing phase: Design, planning and coordination of test scenarios with the project team.
Configuration and tests of the system.
Monitoring the correction of incidents and update of project documents.
* Deployment phase: Writing of the user guide and documentation for the post go-live.
Training of the users on new process and systems.
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EFREI
- Business project manager
Villejuif
2011 - 2012
Design of a software incorporating the concepts of social networks in the enterprise's information systems.
* Team size: 10 people
Market analysis of social networks and selection of the type of market.
Collect the needs of the users in relation with the market.
Developing a business and a marketing strategy.
Development of user tests.
Writing technical specification.
Writing a set of specifications to plan and evaluate working days.
Assisting the technical team in their design and development tasks.
Producing project definitions to include validated functional requirements, scope, roles, specifications, responsibilities, budgets, timescales, legal aspects and resources.
Responsible for identifying, analyzing, measuring and managing project risks.
Managing staff to ensure that all milestones are achieved within the agreed timeframes.
Maintaining client relationships.
Writing progress reports & presenting them to directors.
Collaborative tools project.
* Team size: 4 people
Comparative study of collaborative tools for sharing documents in company (Googledocs, Dropbox, TeamViewer, Doodle, OpenProject).
Research work about all the collaborative tools that exist on the market.
Analysis and comparison of each component and functionalities of these tools type of access, cost and acquisition type, ergonomics, e-culture and community, configuration, storage capacity, functional coverage, mobile access, security).
Liaising with IT consultants to ensure project completed on time.
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Orly Airport
- Assistant Store Manager
2008 - 2011
* Team size: 4 people ;
* Recruit new employees. Ensure training and development of the team.
Handle sensitive cases among employees.
Manage weekly payroll.
Cultivate an environment where associates respect and adhere to company standards of integrity and ethics.
Communicate all relevant business information to the team in a timely manner.
Maintain strong product knowledge of the entire product line.
Ability to provide leadership, motivation and strategic direction to a multifaceted team.
* Manage all areas related to stock (backroom organization, replenishment, and inventory control).
Ensure store is neat, clean, and welcoming at all times, and all housekeeping and maintenance of total store is executed daily.
Having a close relationship with suppliers and contractors.
* Model and teach others to create a positive and impactful customer experience.
Cultivate relationships with new and existing Very Important Clients.
Share client feedback and sales opportunities with managers.
I hereby confirm that all information that I have provided are true to my knowledge and I take full responsibility for the same. If you require any clarification, please contact me at my contact numbers provided above.
