Edem AHIANOR

En résumé

Entreprises

• System Solution luxembourg - Edem Ahianor - IT Helpdesk Engineer

  2015 - 2015

• Unisys - IT Service desk/ Freelance

  Blue Bell, PA 2014 - 2015 Task /Responsibilities
  * Customer service management, User Helpdesk and applications support
  * Manage the incident life cycle and monitor the progress of incident resolution
  * Inform customer on incident status and resolution ;
  * Close incidents with user confirmation and approvals relative to the appropriate SLA
  * MS Windows and linux /Unix operating system installation
  * Microsoft Client / Server administration and User management (Active Directory)
  * Manage Mobile device with iOs and Android System ;
  * Manage Server and Storage System ( Cloud System) ;
  * Infrastructure Management and documentation ;
  * Provide support to external service provider regards any System Migration, Transformation and Consolidation. ;

• Ausy - Service desk agent

  Sèvres Cedex 2014 - 2014 Branch of industry IT Consulting at Societe Generale , Alter Domus Luxembourg
  Task /Responsibilities
  * Service desk agent, incident agent in first line support
  * Incident recording in the service and report Management Tool
  * Incident first resolution attempt following company intern process
  * Inform customer on incident status and resolution ;
  * Close incidents with user confirmation and approval ;
  * Incident Management, Reports (Incident, Problem, Change, SLA-Management and CMDB: ITIL) ;

• Dometic Sarl - IT Support

  2013 - 2013 Task /Responsibilities
  * Customer service, IT Support on site
  * Control, Monitoring and Trouble Shooting
  * Documentation ;
  * B-Medical System integration and assist the sales department in new Project Management ;

• TigerTms Germany GmbH - Technical sales

  2006 - 2012

Formations

• Bildungsinstitut Munster E.V (Dortmund)

  Dortmund 2012 - 2013 Bildungsinstitut Münster e.V,
  Office and Project Management training

• BFZ Essen (Essen)

  Essen 2004 - 2006 IHK Abschluss
  
  IT-Systemelectronicien

• BFZ Essen (Essen)

  Essen 2004 - 2006 IHK Abschluss

• Department Of Electrical Engineering (Bremen)

  Bremen 1994 - 2001 Department of electrical engineering, University of Bremen
  

• Universität Bremen (Bremen)

  Bremen 1994 - 1998 Electrotechnicien
  
  Fachbereich Elektro- und Inform. technik

• Universitat Benin (Lome)

  Lome 1992 - 1994 Department of Mathematik /Physik

• French School (Lome)

  Lome 1982 - 1992 Lucile Grenery Dear Mr. and Mrs, I would like to apply of the IT Service Desk & IT Operations Employee - Night shift program. This is an opportunity for which I believe I am ideally suited.My IT-Help
  
  High school level, Matura
  Completion

Réseau

• Amen AHIANOR

• Arnaud SRAKA

• Delphine M.

• Essotolome ABI (JOSEPH )

• Guillaume RIVRON

• Joanna GUO

• Marcel Kossi Kougbampe BOSSOU

• Mariano MUNOZ

• Quenot DAVID