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El Mehdi JAAOUAR

Nozay

En résumé

To work in a competitive and challenging work environment to contribute the best of my ability towards the growth and development of a progressive team, fully utilizing my interpersonal and academic skills to pursue a challenging and rewarding career

Mes compétences :
Continuous Improvement
retention skills
problem solving
manage customer
efficient customer support
eLearning
develop a dynamic dashboard
Yearly negotiation
Visual Basic for Applications
VMware
UNIX
Sun Solaris
SharePoint Server
Project Management
Preventive maintenance and Monitoring
Microsoft Windows
Microsoft Project Server
Microsoft Excel
Media Gateway
Management of stress and time
Managed Services
Linux
Installation maintenance
Cost management
Apple MacOS
Android

Entreprises

  • Nokia - Cost Allocation Analyst

    Nozay 2016 - maintenant

  • Alcatel Lucent - TS Cost Allocation Analyst

    Paris 2008 - 2016

  • Alcatel Lucent - Pro-Active Maintenance Centre

    Paris 2007 - 2008 Role
    * Ensure the PAMC's monthly monitoring schedule. ;
    * Preventive maintenance and Monitoring for: Media Gateway, Intelligent Network, NgHLR,
    * Next Generation Network, Charging Proxy, Call Server, Circuit Switched.
    * Dealing with customers.
    * Webmaster the PAMC's Intranet site.

  • High Security limited - IT Support

    2006 - 2007 Role
    * Responsible for diagnosing & resolving hardware, software & end users problems.
    * Developing the infrastructure and systems to meet the company's needs.
    * Working within a TCP/IP network environment, including DHCP, DNS and Ethernet
    * Involved in the rollout of software updates and patches.
    * Configuring and managing backup & restore procedures.

  • Client Logic - Hotliner

    2005 - 2006 Role
    * Responsible for taking & logging incoming calls & providing efficient customer support for all 1st Line issues relating to Servers, Desktops, Laptops and peripherals.
    * Essentially receiving up to 50 incoming calls from customers daily.

Formations

Pas de formation renseignée

Réseau

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