Elie AKL

En résumé

Entreprises

• Vivienda hotel villas - Front office Manager

  2015 - maintenant

• Vivienda Hotel Villas - Prince Turki El Awal - Duty Manager

  2014 - maintenant RESPONSABILITIES
  * Planning and organizing accommodation, catering and housekeeping tasks. ;
  * Inspecting the Villas for the expected arrivals. ;
  * Escorting the guest to the Villa with a full explanation of the Hotel facilities. ;
  * Promoting and marketing the business. ;
  * Managing budgets and financial plans as well as controlling expenditure. ;
  * Check the online Hotel availability: Booking.com - Expedia. ;
  * Setting and achieving sales and profit targets on yearly basis. ;
  * Recruiting, training and monitoring staff.
  * Handling guest complaints and comments. ;
  * Ensuring events and conferences run smoothly. ;
  * Supervising maintenance, supplies, renovations and furnishings. ;
  * Ensuring security is effective. ;
  * Purchasing in monitoring delivery times, quality, cost and performance for the F&B and Housekeeping departments.

• Grand Hills Hotel & Spa-Broumana - Income auditor

  2013 - 2013 RESPONSIBILITIES
  * Room Service: Order Registration; Amenities Checks; Mini-Bar Management
  
  TRAINING / CERTIFICATIONS / COMPUTER SKILLS:
  * Finance department: Income auditor at Grand Hills Hotel & Spa. ;
  * Concierge training by Mr. John Bechara. ;
  * Communication and customer service skills at Intercontinental Le Vendome Beirut. ;
  * Dewars,Chateau Ksara and Cigar training at Intercontinental Le Vendome Beirut. ;
  * Room Service training at Hilton Habtoor Grand Hotel. ;
  * IQ; Telephone techniques; Fire life safety at Intercontinental Phoenicia Beirut. ;
  * Opera,Fidelio,Micros,Word,Excel.

• Grand Hills Village Hotel & Spa - Broumana - Front Office Supervisor

  2011 - 2013 RESPONSIBILITIES
  * Checking on standards of services, attend guest enquiries,requests,complaints and compliments. ;
  * Responsible that employees project professionalism and are well trained and provide friendly and efficient service. ;
  * Ensure a speedy telephone and message service at all times. ;
  * Ensure a proper check in and escorting the guest with a full orientation of the Hotel facilities. ;
  * Good communication between the Front Office, Housekeeping and Room service for all guest requests.

• Grand Hills Village Hotel & Spa - Broumana - Front Office Night auditor

  2010 - 2011 RESPONSIBILITIES
  * Balancing the figures between Fidelio & Micros system (All F&B outlets, Spa, laundry...) ;
  * Spot check on Micros for all outlets.
  * Checking the room rate variance. ;
  * Checking the payables related to the guests (car Rental, guest transportations...) ;
  * Checking all postings done on Fidelio by the entire receptionist. ;
  * Following the banquet events daily to figure the prices and number of persons. ;
  * Preparing the daily statement and early bird then send it to the General Manager and all departments head ;
  * Assume a clear system closing.

• Grand Hills Village Hotel & Spa - Broumana - Front Office Receptionist

  2009 - 2010 RESPONSIBILITIES
  * Telephone operator ;
  * Check in/out guests ;
  * Prepare the amenities on daily basis ;
  * Reservations for the individuals, agencies, embassies... ;
  * Check on daily basis all rooms for our arrivals expected to be ready ;
  * Courtesy call for all our guest in house

• Sydney's Restaurant - Chef de Rang & Captain

  2007 - 2009 Food & Beverage - Intercontinental Le Vendome Beirut - Sydney's Restaurant

Formations

• AUCE - American University For Culture & Education (Beirut)

  Beirut 2007 - 2009 Bachelor of Arts
  
  International Hotel management

• Ecole Hoteliere Dekwane (Beyrouth)

  Beyrouth 2004 - 2007 Bachelor of Arts
  
  TS Hotel Management

• College Des Frères Sacre-Coeur Jemmayze (Beyrouth)

  Beyrouth 2001 - 2004 Baccalaureate Degree
  
  Sociology-Economy

Réseau

• Brou Benjamin BOA

• Daniel BOUCHARD

• Elias ABOU-MANSOUR

• Narjisse BOUHASSOUN

• Nathalie ORHAN

• Rabih NJEIM

• Slimen BELHAJ ALI