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Elise FLEURY

Paris

Electionseuropéennes 2024

RETROUVEZ GRATUITEMENTLe résultat des européennes à Toulouse ainsi que le résultat des européennes en Haute-Garonne.

En résumé

Mes compétences :
SAP
Oracle
Microsoft Excel
Continuous Improvement
people management
international experience
business development support
Team Management
Leadership
Process Improvement
Order backlog management
Operational coordination
Customer service

Entreprises

  • Alcatel Lucent - Services Sales Specialist

    Paris 2016 - maintenant In charge of developping the Services Portfolio, growth tactics, channel marketing, performance dynamisation.
    Objective = 31M €

  • ALE-I - Services Business Manager

    2015 - 2016 Member of the Core Bid Team, in charge of developing the Services content in proposals for complex and large Services opportunities
    Offer Strategy Meetings participation, evaluation of the Services requirements (scope, sales strategy, target pricing) for the construction of a relevant and competitive Services solution
    Coordination as a Single Point of Contact of all Services entities (Professional Services, Support, Project Management Office, Managed Services) and sub-contractors/Business Partners, consolidation of the service offer
    Translation of the customer needs and the selected product solution into design-integration-operations requirements to be rolled out by the delivery teams (internal, external)
    Support for technical & commercial defense of the Customer proposal

  • ALE USA Inc. - Maintenance Operations Transformation - NAR Sales

    2014 - 2015 Consultant for process improvement, customer quality commitment, activity dispatching, costs reduction, revenue increase on the software support contracts

    Operational coordinator with subcontractor Service Source, in charge of following up contract renewals

    Implementation of the recommended transformation: XL Project

    Improved KPI: quote provision to customer - from 47 to 130 days in advance
    In-quarter renewal rate: 53% increase from Q1 2014 to Q1 2015

  • Alcatel-Lucent Enterprise - Service Contract Team Manager - Customer Care

    2009 - 2013 Management of Front Office staff and operations for software support contracts - Team of 5 (World wide scope except North America)

    Optimization of outsourcing efforts to Indian / Polish subcontractor

    Operational coordination with Irish subcontractor Service Source, in charge of following up contract renewals

    Constant sales support evaluated through KPI and customer satisfaction survey

    Offer application, continuous improvement and reporting

  • Steelcase - Customer Manager - Front Office

    Paris 2008 - 2009 Order backlog management and mock-up enablement: schedule, logistics, delivery, negotiation, pre-assembly (SAP, Lotus Notes)

    Unique point of contact: customer request treatment

    Interface between dealers and internal departments ;

    Continuous improvement projects (LEAN)

    Phoning for project detection

  • Ministry of Education - Wellington (New-Zealand) - Support Officer - Financial Operations

    2007 - 2008 * Customer service - information - advice ;
    * Accounts payable enablement - overdues - escalations (Oracle) ;
    * Creditors database management ;
    * Purchaser for the Financial Operations Department (stationery, etc) ;

Formations

  • Université Poitiers

    Poitiers 2002 - 2006 Masters Degree

    Law Faculty - European and Comparative Law - With Honors
    Second semester: Erasmus program - Law Faculty - Leiden Universiteit (Netherlands)

  • High School (Jaunay-Clan

    Jaunay-Clan (86 - Vienne) 1999 - 2002 Baccalaureate Degree

    Lycée Pilote Innovant - Futuroscope
    Litterary section - With Honors
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