Elise FLEURY

En résumé

Entreprises

• Alcatel Lucent - Services Sales Specialist

  Paris 2016 - maintenant In charge of developping the Services Portfolio, growth tactics, channel marketing, performance dynamisation.
  Objective = 31M €

• ALE-I - Services Business Manager

  2015 - 2016 Member of the Core Bid Team, in charge of developing the Services content in proposals for complex and large Services opportunities
  Offer Strategy Meetings participation, evaluation of the Services requirements (scope, sales strategy, target pricing) for the construction of a relevant and competitive Services solution
  Coordination as a Single Point of Contact of all Services entities (Professional Services, Support, Project Management Office, Managed Services) and sub-contractors/Business Partners, consolidation of the service offer
  Translation of the customer needs and the selected product solution into design-integration-operations requirements to be rolled out by the delivery teams (internal, external)
  Support for technical & commercial defense of the Customer proposal

• ALE USA Inc. - Maintenance Operations Transformation - NAR Sales

  2014 - 2015 Consultant for process improvement, customer quality commitment, activity dispatching, costs reduction, revenue increase on the software support contracts
  
  Operational coordinator with subcontractor Service Source, in charge of following up contract renewals
  
  Implementation of the recommended transformation: XL Project
  
  Improved KPI: quote provision to customer - from 47 to 130 days in advance
  In-quarter renewal rate: 53% increase from Q1 2014 to Q1 2015

• Alcatel-Lucent Enterprise - Service Contract Team Manager - Customer Care

  2009 - 2013 Management of Front Office staff and operations for software support contracts - Team of 5 (World wide scope except North America)
  
  Optimization of outsourcing efforts to Indian / Polish subcontractor
  
  Operational coordination with Irish subcontractor Service Source, in charge of following up contract renewals
  
  Constant sales support evaluated through KPI and customer satisfaction survey
  
  Offer application, continuous improvement and reporting

• Steelcase - Customer Manager - Front Office

  Paris 2008 - 2009 Order backlog management and mock-up enablement: schedule, logistics, delivery, negotiation, pre-assembly (SAP, Lotus Notes)
  
  Unique point of contact: customer request treatment
  
  Interface between dealers and internal departments ;
  
  Continuous improvement projects (LEAN)
  
  Phoning for project detection

• Ministry of Education - Wellington (New-Zealand) - Support Officer - Financial Operations

  2007 - 2008 * Customer service - information - advice ;
  * Accounts payable enablement - overdues - escalations (Oracle) ;
  * Creditors database management ;
  * Purchaser for the Financial Operations Department (stationery, etc) ;

Formations

• Université Poitiers

  Poitiers 2002 - 2006 Masters Degree
  
  Law Faculty - European and Comparative Law - With Honors
  Second semester: Erasmus program - Law Faculty - Leiden Universiteit (Netherlands)

• High School (Jaunay-Clan

  Jaunay-Clan (86 - Vienne) 1999 - 2002 Baccalaureate Degree
  
  Lycée Pilote Innovant - Futuroscope
  Litterary section - With Honors