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Eric BAILLAIS

Mumbai

En résumé

Problem-solver and team-builder with a background in Infrastructure, Operations and Datacenters. Dedicated and self -motivated Information Technology Executive with more than 20 years gradually growing experience in leading and driving both strategic and tactical implementations or changes. Extensive experience in gathering, analyzing and interpreting technical and operational requirements to support Enterprise-wide strategic board level decision-making. Innovative leader with a track record of assessing and capitalizing on opportunities to improve efficiency, productivity, and profitability in a variety of operational roles. Diverse background in deadline-driven, high-availability (Tier-3 datacenter) environments -- both domestic and international -- enabling me to manage teams directly whilst working across cultures, to motivate others and to achieve common goals.

Mes compétences :
Leadership
Business continuity
Budget Administration
Cost Control
Capacity planning
Prince2
ITIL V2
Poject Management

Entreprises

  • Self employed - Change & Incident Consultant

    Mumbai 2012 - maintenant DHL – Warehouse Logistics

    As a planner, it is important that the warehouse (or loads) is efficient. You get all kinds of information internally and from the customer to process in a logical planning of work in the warehouse. Those in addition, you should consider that it is to perform. That merge together is a challenge.

    CAPAC / HVW

    Feasibility study for the establishment of a service desk integrating change and incident management. Redesign of the path of any phone call entering the Service Desk. Establishing a knowledge base. Presentation to senior management.

  • LCFN - Mes Experts - Directeur Technique

    2010 - 2012 LCFN: Active startup in social economy field www.mes-experts.be www.contre-la-fracture-numerique.org
    Purchasing management for hardware and software, responsible for the technical implementation, installation, training, supervision of a call center, budget.
    Play active role in corporate operations management and development of new services.

  • Network Research Belgium (NRB) - Technical Team Manager

    Herstal 2007 - 2009 NRB: provides 'solutions' that cover all segments of the IT as a whole. Specialized in infrastructure, business applications (ERP, ECM, BI) and collaboration tools through portals and web applications ww.nrb.be.
    Performance and follow up of 25 operational people from 2nd level system admins to operations managers and monitoring ingeneers. Responsible for SLA/SLM and 2nd level troubleshooting. Responsible for IT infrastructure management and evolution in a Datacentre framework. Play active role in the ITIL implementation and follow up (Incident Management, Problem Management, Change Management, Service Level Management, Continuity Management). Elaborated and regularely tested, different scenarii for Disaster Recovery on a per client basis. Operation management for customers like Ethias or Luminus.

  • Centre Technique Agricole - IT Coordinator

    2005 - 2007 CTA: is an ACP-EU institution working in the field of information for development and operate under the ACP-EU Cotonou Agreement and our headquarters are in The Netherlands www.cta.int.
    Network supervision, users' assistance (helpdesk management), Exchange migration, Disaster Recovery plan organization, intranet site development, drafting of technical documents and user guides, definition and deployment of a PC standard configuration.

  • Guémi Océan - Gérant

    2003 - 2005 GUEMI OCEAN: specialized in import/export of frozen seafood for €5 million.
    Studied, created and developed an import/export company for frozen seafood stuff. Developed reliable relations with suppliers and customers. Negotiated contracts with China, Peru, Ireland, Finland. Increased turnover by 50%

  • Reuters - Technical Team Manager

    PARIS 1997 - 2002 REUTERS: combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax, accounting healthcare, science and media markets.
    Managed nd coached a cross-border (CH/UK) virtual team of 11 people – System Admins and DBA. Managed physical location for the installation of hardware and coordinated the various speakers such as electricity, network, system in a datacenter. Worked out an action plan for the replacement and/or the re-use of the hardware.

    Set up the world standards for the hardware and software. Advised for validation and approval of the technical changes. Taken part as an auditor in the ISO 9001 certification. Elaborated the architecture of Siebel CRM/Oracle. Assisted the implementation of Oracle Applications. Elaborated the architecture of Citrix farms – user requirements gathering, installation planning.

  • Various - Previously held positions

    1981 - 1996 Previously held positions of Technical Specialist (1995-1996) with Reuters, Consultant (1990-1994) with Unilog, System Operator (1983-1990)with Messier-Bugatti as well as Sergeant (1981-1983) with French Air Force.

Formations

Pas de formation renseignée

Réseau

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