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Eric BONIFACE

GRENOBLE

En résumé

Service Delivery / Global Architecture / Business Continuity Plan / Business Improvements & Cost
Control / Team leader
ITIL / Lean Six Sigma

I've spent more than 20 years in IT services for several kind of industries/activities; as an IT service delivery manager, consultant & architect, program manager and support team manager to develop IT solutions for international companies like Rio Tinto, Hewlett Packard, L'Oréal, etc.

I have a multidisciplinary & transversal profile with skills like:
- Infrastructure projects management & deployment
- Infrastructure architect
- Outsourced service contract management
- Leadership, team and interim management
- Strong work ethic and sense of responsibility
- Excellent interpersonal skills.
All with a simple goal: customer first.

Transversal profile managing relation between infrastructure & application/functionnal teams.

As a datacenter expert, I managed 2 datacenters for EMEA region with around 200 servers, 100 databases, 6 Citrix farms. Several projects made to stabilize, rationalize the environment including Disaster Recovery mechanism for very critical applications, Citrix farms consolidation.

I like also training/teaching colleagues or students as part of my second job, part-time/supply teacher for Conservatoire National des Arts et Métiers (CNAM) Engineer school.

An important point for me is the commitment to quality.

Specialties:
Delivery managemer
Enterprise Architecture
Project Management
Aligning IT Strategy with Corporate Strategy
Team managing
Leadership inclusive
ITIL Foundation v2 certificate
Lean Six Sigma
Helpdesk management
Skills including System administration (Unix & Windows), Citrix environments, Databases, Storage System, Backup, Network (WAN and LAN), Security, Cluster and High Availibility architecture, Disaster Recovery Plan, Business Continuity Plan, ITIL, RFP management, Outsourcing, VMWare, Business Intelligence tool (Talend, Informatica)

Mes compétences :
ITIL
Informatique
Conseil
Wordpress
Oracle
Ingénierie
Gestion de projet
SQL
JavaScript
Zend framework
Joomla
Management
Leadership
Microsoft Windows
GNU/Linux

Entreprises

  • L'Oréal (via Coarsys) - Responsable d'applications

    2014 - maintenant Support, maintenance et développement d'une application de Business Intelligence (BI) sous Talend et SAP BO 3.1 pour la logistique Europe et Amérique du Sud.
    Développement pour une application de BI sous Informatica.
    Interface avec les fonctionnels et les utilisateurs métier.

    All level of support & development phases on a Business Intelligence application, running under Talend & SAP BO 3.1 softwares. This application is mainly for Europe & South America zones logistics teams.
    Development also on another BI application under Informatica (9.1/9.6).
    Interface with functional team & key users and stakeholders.

  • CNAM - Enseignant vacataire

    Paris 2007 - maintenant Unités d'Enseignement
    - NFE102 : infrastructure technologique pour le commerce électronique. Cours sur PHP/MySQL/Web 2.0, la sécurité, la législation, etc.
    - NFE113 : Conception et administration de bases de données

    Course unit:
    - NFE102. Technologic infrastructure for e-commerce. PHP/MySQL & Web 2.0 training + security, legal aspects, etc.
    - NFE113: Database modelling & administration

  • Rio Tinto via CoArSys - IST Infrastructure Project manager & architect

    2005 - 2014 Delivery manager
    Strategic technical consulting, including system & database expertise. IT Architect & infrastructure project management.
    Problem manager for the Datacenter domain.
    Outsourcing team follow-up (weekly review, incident management, SLA, etc.)


    Main projects
    Citrix XenApp consolidation and improvement
    January 2013
    Purpose of the project was to migrate to new XenApp 6.5 version, to consolidate and improve the existing farms in EMEA, to only keep one central farm. This project involved several members, includind outsourcing ressources
    European datacentre refresh
    2012
    The European datacenter was a mix of physical old servers (more than 4yrs) and virtual new infrastructure. This project goal was to migrate the old servers to mainly virtual ones, or some physical in case of lack of support for VM. The overall project give the company opportunity to save money thanks to virtualization, no more used servers rundown, etc.
    Datacenter DRP implementation
    2011
    The main project goal was to setup a backup datacenter site for the EMEA datacenter in UK and to put in place DR plan for all critical applications. Several kind of criticality, with several technical solution from Tier 1 (Recovery Point Objective less than 10 mn - RPO, Recovery Time Objective less than 4 hrs - RTO) to Tier 5 ( RPO < 72 hrs, RTO < 72 hrs).

    I wrote relevant documentation with the outsourcer, depending on technical solution, criticality, etc. to be able to handle DR testing or real DR switch, from technical and organizational perspectives.

    Monitoring platform setup (Open Source)
    Setup Linux infrastructure with Nagios/Centreon software programs to monitor existing infrastructure (SAP, databases - Oracle/MySQL/MS SQL, Windows servers, etc.)

  • Unilog - Architecte Technique, consultant

    1998 - 2005 Responsable d'une équipe support technique chez H.P.
    Expert systèmes et bases de données.
    Membre d'un groupe d'expert technique.
    Formateur Unix.
    Représentant CHSCT.

  • GoSport - Administrateur systèmes et bases de données

    Sassenage 1995 - 1998 Administration systèmes et bases de données.
    Formateur.
    Responsable du planning de l'équipe hotline (gestion des astreintes, congés, support téléphonique, ...).

  • AEGIS - Technicien en support logiciel

    1991 - 1995 Développement d'un ERP, installateur système et logiciels, formateur, administrateur système.

Formations

Pas de formation renseignée

Réseau

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