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Eric RAGAZZOLI

STRASBOURG

En résumé

International service professional with large expertise (20+ years) in high tech diagnostics and medical devices industry within a highly regulated environment.

Skills include managing multicultural team, coaching, technical training, field technical service, complaint handling, forecasting, budget management, project management, product launch, analytical thinking, adaptability to change

Mes compétences :
Service
Medical device
Management
Capital equipment
Formation
Product launch
Multicultural team management

Entreprises

  • Mallinckrodt - Senior Manager, Technical Service EMEA

    2020 - maintenant

  • Therakos is now part of Mallinckrodt Pharmaceuticals - Technical Service Manager, EU & Export

    2013 - 2019 Responsable service technique (SAV) dans le domaine de la santé (dispositifs médicaux) avec expérience et responsabilités internationales. A la tête d'une petite équipe d'experts, nous assurons le support de nos clients via des partenaires présents sur le terrain.

    EU & Export Service Manager for THERAKOS Photopheresis System. By leading a small team of field-based international experts, and back-office specialist, we insure support of the systems at our customers sites through partners that are in the field.

    www.therakos.co.uk

  • THERAKOS (Johnson & Johnson) - Service Manager, EU & Export

    2006 - 2012 Managing service operations on THERAKOS products to insure the highest level of customer satisfaction and facilitate overall company growth.

  • Ortho Clinical Diagnostics - Customer Support Manager

    2000 - 2006 Managing a team providing Technical Support by Telephone for Ortho-Clinical Diagnostics for Benelux, UK and Export Markets. Also covering Independence Technology, Therakos and ASP (all from Johnson & Johnson)

  • Ortho Clinical Diagnostics - Sr International Service Engineer

    1997 - 2000 System specialist for OCD immuno-diagnostic systems. Technical training of helpdesk and field personnel. Support by telephone and field visits (EMEA and ASPAC).

  • Abbott Laboratories - European Product Support Engineer

    Rungis 1991 - 1997 Based in Germany at the European HQ. System specialist for EMEA and Australia for analysers in the blood transfusion centres and virology laboratories. In charge of the service business plan and its implementation in Europe for the launch of a fully automated blood screening system.

  • Abbott Laboratories - Field Service Engineer

    Rungis 1986 - 1991 Personalised follow-up of analysers in Blood Transfusion Centres in south of France, inlcuding installation and maintenance

  • Berkel S.A. - Documentation and Training Manager

    1984 - 1986 Managing echnical documentation, training and assistance for service/sales forces. Relationship with factories across Europe for equipment definition for the French market. Participation in marketing approval procedure before the launch of new models or upgrade.

Formations

Réseau

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