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Estelle CHARBIT

GENÈVE

En résumé

BACKGROUND
Education in international trade and marketing, supplemented by training in Finance and IT fields - Extensive experience in Customer Service mainly acquired in Health, Advertising, Software development & Environmental sectors and more recently in International Inspection & Certification group

MAIN COMPETENCIES
Design, implement, monitor and coordinate projects
Provide comprehensive support to clients from problem solving to analysis of new needs
Organise seminars and training

LANGUAGES
FRENCH-ENGLISH: bilingual - SPANISH: fluent - ITALIAN: basics

COMPUTER LITERACY
Expert User of the Microsoft Office Suite
Microsoft SharePoint (Document Management System - Intranet)
SAP BPC Outlook Soft, Business Intelligence Tool

Mes compétences :
Coordination
Customer Service
Microsoft Project
Project Co-ordination
Project coordination
Systems Implementation

Entreprises

  • Cotecna Inspection SA, Genève - Corporate Finance Coordinator

    2006 - maintenant Manage the Group Internal Control System Project (NAS 890) as assigned by the CFO and Compliance Officer: analyse processes with technical departments (Accounting & Finance, Internal Audit), write procedures, hold risk and control matrix records, answer to the external auditors
    Monthly monitoring of Group reporting (70 entities worldwide) – Financial controlling for EMEA
    Create and update the Finance Intranet; upload and update Group Finance Manual (52 chapters)
    Develop new finance reports
    Design and coordinate annual survey for Finance Intranet
    Organise annual seminars and provide exhaustive support
    Take and draft minutes of Monthly Executive Committees

  • Domino informatique - Customer Support Officer - Client Service Department

    2003 - 2006 Implement software modules (parameters) at clients’ location
    Conduct training sessions (sales force, accountants...)
    Assist users on functional and technical issues remotely or on site
    Identify and analyse users’ needs to develop further business
    Write procedure manuals and reports (in compliance with Sarbanes-Oxley law)
    Test software versions - Quality control

  • Igm réseaux & communications - Customer Service Officer

    2000 - 2003 Structure the sales administration
    Follow up clients projects (Banks, Brokerage companies, …)
    Identify users’ needs to develop new competitive offers
    Create communication tools (presentations for clients, web site...)
    Prepare sales statistics and decision support snapshots

  • Clean Air Engineering Europe - Sales Administration and Accounting Manager

    1997 - 1999 Process orders, invoices, payments
    In charge of accounts payable and receivable, cash flow, payroll, expense claims
    Monthly financial Reporting (P&L) for the Head Office in Chicago, USA

  • Symtrax - Sales Assistant

    Nîmes 1996 - 1997 New business search via telephone – clients database input and management
    Process orders, invoices - Translate software and brochures

  • McCann Erickson - European Coordinator - European Media Information Technologies Department

    New York 1993 - 1996 Implement a media planning software tool in six European branches
    Identify and analyse users’ needs - liaise with technical team
    Assist users on functional issues (Hotline)
    Onsite training - Write user manuals in French, English and Spanish

  • Donovan Data Systems - Account Handler - Client Service Department

    1991 - 1993 Implement and follow up software programs at clients’ location
    Conduct software training for clients
    Assist users on functional issues (Hotline)
    Prospective trip to Spain to develop new business project

  • Trophy UK Limited, London - Office Manager

    1989 - 1991 Set up the administrative and sales organisation
    Establish relationships with dental depots, parent company and partners
    Process orders, invoices, payments, manage stocks
    British bookkeeping

Formations

  • ISCA (Paris)

    Paris 1985 - 1988 DEESMI (Bachelor)

  • ISCA

    Paris 1985 - 1988

  • Lycée Paul Doumer

    Le Perreux Sur Marne 1984 - 1985 Baccalauréat

Réseau

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