Menu

Eugenie MOROZOVA

  • Aqua Security
  • Customer Success Manager

London

En résumé

Customer Success professional with a diverse experience in client facing roles internationally (UK, France, Russia) across a variety of industries.
The most recent role consisted in managing a portfolio of EMEA customers in a Cyber Security startup with valuation of $1B through the lifecycle. Former SaaS experience in Online Brand Protection and AntiFraud.
Excellent presentation skills and ease to adapt to diverse audiences and different personas, in three languages.
First-hand experience in and insights into sales, product development, e-commerce and marketing.
Great collaborator who sets clear goals and deadlines, leads without a title and is able to see opportunity for growth in crisis.

Entreprises

  • Aqua Security - Customer Success Manager

    Commercial | London 2021 - 2023 Aqua Security: the largest pure-play cloud native security company

    Responsibilities:
    - Managing a portfolio of customers across EMEA, from Commercial to Enterprise level
    - Responsible for the full cycle of customer journey, from onboarding through to nurture phase, including Customer Success Plans
    - In close collaboration with Sales, responsible for and delivering on renewal, churn, customer journey, advocacy and upsell KPIs

    Achievements:
    - Developed and maintained strong relationships with each customer resulting in increase of NPS score or achieving NPS score from 9 to 10 for new customers
    - Managed the workload identifying growth opportunities and setting the right priorities internally and externally
    - Experience leading cross-functional teams

  • Opsec Security - Customer Success Manager

    Commercial | London 2018 - 2021 OpSec Security: the leading specialist in online and off-line brand protection with over half of the Fortune 100 companies using their service.

    Description of the role:
    • Part of an EMEA team of 7 CSM’s working in collaboration with Account Managers, Brand Analysts and SOC

    Achievements:
    • Managed a portfolio of EMEA blue-chip customers across a variety of industries (London Stock Exchange, Tefal, Kaspersky, etc.)
    • Gained insights into fraud protection and developed this knowledge into individual specialism in the EMEA team
    • Conducted yearly business reviews

  • SLS - Strategist/ Researcher

    Marketing | London 2017 - 2018 SLS: an insight and strategic planning consultancy focusing on qualitative research, brand strategy and innovation.

    Responsibilities: desk and qualitative research, cultural and behavioural insights, targeting, strategic recommendations.

  • Opia Ltd. - Digital Project Manager

    Autre | London 2015 - 2016 Opia (Village Roadshow group): a full service global online promotions consultancy with geographical coverage of over 60 countries.

    Achievements:
    • Delivered end-to-end promotional campaigns with rollout up to 20 countries
    • Acted as clients’ point of contact on a daily basis responsible for interpreting their briefs and delivery of the online campaigns.

  • Supremia International - Account Manager

    Commercial | London 2012 - 2015 Supremia International: a leading promotional premiums agency servicing major global FMCG companies.

    Achievements:
    • Managed a portfolio of clients based across EMEA, Russia and Turkey.
    • Developed a portfolio of new FMCG merchandise.
    • Won tenders in a highly competitive environment.

  • GEB - Business Development Manager

    Paris (75000) 2007 - 2012 GEB: a leading European manufacturer of chemical products for plumbing and heating with global presence across 60 countries.

    Achievements:
    • Established GEB presence in six ex-Soviet Union countries "from scratch" to the opening of a subsidiary in Russia.

  • Adhesion Group - Project Manager - Events

    Commercial | Paris (75000) 2005 - 2006 Adhesion Group: an international events company

    Achievements: sold participation in events to visitors and exhibitors,
    international partnerships, on-site troubleshooting.

Formations

  • INALCO

    Paris (75000) 2007 - 2009 M.A. in International Business

Réseau

Pas de contact professionnel

Annuaire des membres :