MARTINIQUE
Since 2005 working at IT department for a local Hosting ISP. As primary responsibility for duties focusing on administering all IT related equipments, support to end-users and provide timely reports to management in West Indies.– Inrastructure support - server, network and helpdesk– Provide first point of contact for Martinique.– Resolve user issues on first call or escalate as appropriate.– Monitor the status of user problems after escalation – provide follow up to the requester.– Provide status reports as required.Knowledge and abilities :– IT equipment maintenance (desktop and laptop PCs, printers, LAN cabling)– Security administration on local area network and remote access users– Systems backups– Disaster recovery procedures and system recovery, virus remediation, etc.– Server administration (load checking, system utilization, error checking, and security implementation).– Perform preventive maintenance on computers.– Assist with operating system, application patching, and application deployments using global tools and processes.– Perform analysis and recommend upgrade on all computers depending on the level of load and performance of each computer.– Perform training on new technologies whenever there are new updates or versions that comes out whether hardware or software.– In-charge of maintenance and sécurity over Messaging System & Solutions – Coordinate activity and remote implementation of required services using external contracting and service firms.– Provide Level 1 support & analyze Business needs.
